Irrespective of the industry you serve, your in-house agents are trained to perform in some specialised area, in the same manner, inbound call centre experts are well-versed in their respective area — receiving inbound calls and queries. You ju... Read more>>

Depending upon the industry you serve into, it can take you weeks or months to find a prospect capable enough for your organisation. Also, it is quite possible that a lead might just withdraw the interest from your conversation. It is a fact that fin... Read more>>

Call centres outsourcing has become more of a necessity and less of a luxury in today’s competitive business world. Irrespective of the size and nature of the company, businesses are looking for competent outsourcing units which hold the potent... Read more>>

Magic has turned into reality these days. Who imagined connecting with their loved ones so seamlessly, when the only medium of communication was sending chits of information through a raven? Times flies and era changes, if decades ago we used a postc... Read more>>

The market scenario has grown to be a competitive one and the business environment is compelling decision makers to engage certain proficient strategies that can eventually help organisations control and maintain the level of consumer engagement with... Read more>>

Odds are when you are running a blue-chip business company and there are bare chances of accumulating leads. Endless efforts and sometimes refined strategies do not help these companies construct beneficial kiosk of determining qualified leads. Gener... Read more>>

In today’s competitive world, it won’t be an exaggeration to say that there is no company that can function successfully without paying special attention to its customer support, front office and back office operations. These operations m... Read more>>

“Customers” – one word which envelops the whole world of businesses in itself. If they are happy, your business is going to be at the pinnacle of success and their dissatisfaction would lead your business towards the dark depths of ... Read more>>