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In the call centre industry, both internal and external factors can influence the organization. From huge staff reshuffles to never-before-seen technological developments, drastically altered customer behaviour, and newly enacted communications laws,... Read more>>
Working for railways, passenger satisfaction is optimum. The rail industry gives a lot to a country’s economy and thus considering it broken is not correct. To enhance services to customers, railways have to work on various characteristics to b... Read more>>
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