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Go4customer Blog

Practical Application of RPA in Contact Centres!

Posted by Prachi Priya on Jan 24, 2020 05:46:58 pm
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Robotic Process Automation (RPA) is all about automated technology, which works on metaphorical software robots. The technology aims to simplify services to the customer and look forward to a hassle-free business process management. When we talk a... Read more>>

Advantages and Disadvantages of BPO (Business Process Outsourcing)

Posted by Rahul Garg on Jul 20, 2019 06:08:55 pm
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Outsourcing call centre services is a common business practice, which maximum organisations employ these days. To put it briefly, business process outsourcing is deemed as the key to a stronger customer base and stupendous business growth. Generally,... Read more>>

4 Tips for Choosing the Right Call Answering Service

Posted by Rahul Garg on Jul 02, 2019 05:44:40 pm
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Customer service has become a battleground where businesses are taking on each other. This is so because a company that offers unsurpassable support service keep customer loyalty for ages. However, rendering prodigious solutions isn’t easy, as ... Read more>>

Top 7 Benefits of 24/7 Telephone Answering Service

Posted by Rahul Garg on Jun 14, 2019 12:49:48 pm
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In today’s always-connected world, businesses are supposed to be available all day and night so that customer calls can be handled perfectly. This is important with regard to business growth, as when your customers get a good calling experience... Read more>>

Let’s see what UK Inbound Call Centre services have in store for you?

Posted by Kajal Sharma on Mar 12, 2018 11:37:37 am
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It has been many years that the call centre made its mark and proved its eminence in the trade market. There exist two ways of contacting the customers namely, inbound and outbound, both differing from each other in the direction of call initiation. ... Read more>>

Digital transformation: Redefining Call Centre Services and Customer Satisfaction in UK

Posted by Sakshi Srivastava on Feb 09, 2018 03:35:38 pm
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Be it inbound or outbound, call centres are on the front lines when we talk about customer engagement. For all queries and purposes, call centre agents are the face of the company. They are in direct contact with the customers and other partner compa... Read more>>

Selecting the Best Phone Answering Services in UK for your Business

Posted by Sakshi Srivastava on Feb 02, 2018 11:18:21 am
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Every call is an opportunity for businesses to make the clients happy and feel valued. Attracting new customers is the prime concern of every call centre outsourcing company. The live, bilingual, and technically expert agents are assigned to take you... Read more>>

4 Step Process to Evaluate Call Centre Companies

Posted by Sakshi Sharma on Nov 29, 2017 12:41:09 pm
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Call centres outsourcing has become more of a necessity and less of a luxury in today’s competitive business world. Irrespective of the size and nature of the company, businesses are looking for competent outsourcing units which hold the potent... Read more>>

The truth about generating B2B leads with the help of answering services

Posted by Kavita Deuri on Aug 28, 2017 11:28:18 am
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A fun fact, wearing a tie to your office premises will make your agents look presentable but it won’t guarantee you ‘leads’. Without leads a company is likely to fall into the market purgatory and to climb up to the impervious la... Read more>>

How to Choose the Most Suitable Inbound Call Centre for your Business?

Posted by Sakshi Sharma on Aug 04, 2017 12:56:04 pm
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Communication is that linking pin between you and your customers that enables them to convey their thoughts and express their concerns freely. At times, however, it can certainly get a bit difficult for you to manage all the calls singlehandedly. Cre... Read more>>

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