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Go4customer Blog

Appointment Setting: Why Choose Outsourcing Call Centres?

Posted by Prachi Priya on Jul 30, 2020 11:32:08 am
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Wouldn’t you like a partner by your business side who takes care of your secondary functions and paves way for efficient in-house performance? Well, in today’s revolutionizing era, where competition is increasing every day, companies have... Read more>>

Enhancing Business Marketing Strategies during Pandemic!

Posted by Prachi Priya on Jul 06, 2020 10:03:05 am
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Who thought that a pandemic like Coronavirus would create crisis like situations around the world! Nobody ever imagined that businesses flourishing earlier would struggle to survive in the time to come. The most affected industry in this time is o... Read more>>

Why Remote Call Centres are the Next Big Thing!

Posted by Prachi Priya on Jul 02, 2020 11:23:30 am
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Customer service has always been supreme for all companies and so it is for call centres. Small and even big firms outsource their customer support to an outsourced call centre firm, as they want an experienced partner to take care of the business re... Read more>>

Working From Home? Some Pro Tips for Enhancing Performance!

Posted by Prachi Priya on May 22, 2020 02:38:11 pm
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Work From Home had never been such a need until the COVID pandemic hit the world. The threat of Coronavirus compelled the IT firms to allow their employees to work from home. Many people were compelled to stay under quarantine even when they were dai... Read more>>

COVID-19 to Transform the Contact Centres!

Posted by Prachi Priya on Apr 17, 2020 02:24:39 pm
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The coronavirus outbreak has disrupted many industries and contact centres are among the most affected businesses due to the pandemic. BPO companies provide support to the clients’ company to perform the business secondary functions efficiently... Read more>>

Call Centre Outsourcing: A Way to Tackle High Call Wrap-Up Time

Posted by Rahul Garg on Aug 09, 2019 02:31:20 pm
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In this customer-oriented era, organizations need to offer an awe-inspiring support service. Do you know when customer service operations can be operated with flying colours? Nope! When tasks, after ending support interactions, get done perfectly. ... Read more>>

In-House vs. Outsourced Call Centre — Which Should Businesses Opt For?

Posted by Rahul Garg on Jun 11, 2019 04:59:52 pm
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Customer satisfaction has always been a top priority, no matter whether your business is service/product-oriented. To keep running a business in a thriving manner, it is vitally important to give an accurate and prompt response whenever a customer ap... Read more>>

Top 5 Call Centre Best Practices

Posted by Rahul Garg on Jun 04, 2019 05:43:30 pm
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In this day and age, for businesses, giving proper attention to noncore business functions is equally important, comparing with core competencies. Specifically, call centre operations should be handled with proper care because that’s how you ca... Read more>>

Pros and Cons of Outsourced Call Centre Services!

Posted by Prachi Priya on Apr 11, 2019 04:59:05 pm
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Which is correct- Outsource or not to outsource? This is the most frequently asked question by several businesses even today! With increasing business competition, many companies nowadays demand freedom from customer support functions, so that they f... Read more>>

3 Infallible Tips Outbound Call Centres want Telemarketers to Remember

Posted by Rahul Garg on Feb 07, 2019 03:32:16 pm
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At the present time, the demand for outbound call centres’ telemarketing services is on the peak. Businesses are looking for a call centre outsourcing partner because telemarketing is one of those techniques that can improve the sales graph wit... Read more>>

4 Customer Frustrations that can Harm Business’s Credibility

Posted by Rahul Garg on Dec 29, 2018 03:12:04 pm
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“Every company's greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf To enjoy success for a long-term, it is significant for business owners to keep customers happy. This ... Read more>>

How do Inbound Call Centres keep the Average Response Time in check?

Posted by Rahul Garg on Dec 24, 2018 11:50:41 am
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For businesses, it is extremely important to keep customers happy and valued so as to secure a long-term relationship. A fast response is a factor that can make customers feel that you really care about them. According to industry reports, furthermor... Read more>>

Top 4 Pre-Employment Background Check delusions that Job Seekers have

Posted by Rahul Garg on Nov 06, 2018 12:56:08 pm
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Nowadays, pre-employment background screening is deemed as one of the crucial parts of the hiring process because the resume falsification rate has been increasing with every passing day. If industry reports are anything to go by, 58% of job candi... Read more>>

Why are availing Call Centre Services beneficial for Business?

Posted by Rahul Garg on Oct 06, 2018 12:19:33 pm
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‘‘Do what you do best, and outsource the rest.’’                                                  ... Read more>>

Accomplish customer service goals with 24 hour Telephone Answering Service

Posted by Khushboo Priya on Sep 21, 2018 10:30:12 am
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In today’s automation-driven world, everybody is hypnotized and living under the influence of technology. No doubts, technology has eased our life to the extent that everything is possible today. For instance, if you want to shop you can do it ... Read more>>

Do’s & Don’ts to create perfect Call Scripts

Posted by Rahul Garg on Sep 07, 2018 05:51:51 pm
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‘‘Work hard in silence, let your success be your noise.’’ - Frank Ocean In the business world, it is believed that hard work is the key that can help to fulfil your desires. In order to create a positive image of the bus... Read more>>

Remarkable Tips To Keep In Mind While Choosing 24/7 Answering Service

Posted by Rahul Garg on Jul 17, 2018 02:17:55 pm
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In this modern era, it is paramount to render supreme customer service in order to thrive and survive. To take the business to the next level, it is imperative to be available round-the-clock so that customers can easily avail the desired resolutions... Read more>>

Why are Businesses opting for Call Centre Outsourcing?

Posted by Rahul Garg on Jun 01, 2018 12:54:00 pm
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In this era, most of the companies want to expand their business to set the new standards in terms of success. To make that happen, BPO firms always get approached as they allow business owners to put the full focus on core competencies by taking car... Read more>>

The Relevance of Outbound in Inbound Call Centre UK

Posted by Polash Borah on May 08, 2018 03:34:39 pm
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The advent of the BPO industry and its popularization has familiarized the world with two terms ‘outbound’ and ‘inbound’. Both of them are integral to the various processes and functions within a business. Basically, both the ... Read more>>

How to increase revenue using Lead Generation Services?

Posted by Shashvat Vats on Apr 27, 2018 02:40:33 pm
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There is not an iota of doubt that running a business is directly related to the revenue generated. And to generate the revenue, you require acquiring more customers and keep your existing patrons. Now, acquisition of a customer is done through a len... Read more>>

Why does Outsourced Lead Generation works? How does it benefit?

Posted by Shashvat Vats on Apr 18, 2018 05:39:57 pm
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Sale processes are the elemental aspects that shape up the revenue stream of any business. So, when someone says that you need to outsource your sale process, the emergence of doubt is quite natural. How can you casually hand over the most impactful ... Read more>>

Artificial Intelligence: Future of Outsourcing for Call Centres in UK

Posted by Sakshi Srivastava on Jan 23, 2018 12:02:13 pm
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Artificial Intelligence or AI is referred as the gold standard regarding the call centre quality monitoring. Today's automated centres have potential to integrate with the human systems so seamlessly that the obtained results are effective and ca... Read more>>

7 Must-haves before Embarking with Call Centre Outsourcing

Posted by Sakshi Srivastava on Jan 06, 2018 02:56:16 pm
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Companies who want success in their business career understands that it is important to satisfy your customers at every end. Even if they are unable to invest the right amount of time and resources, they will look up to the companies who can serve th... Read more>>

5 Phrases Successful Call Centre Agents Never Say

Posted by Sakshi Sharma on Nov 18, 2017 11:10:31 am
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Generally, the agents employed in a call centre outsourcing company are trained on various aspects in order to foster a sense of righteousness in them. After hiring, the agents go through rigorous coaching sessions to attain the understanding of vari... Read more>>

How can third party verification help companies authenticate customer data?

Posted by Kavita Deuri on Oct 24, 2017 01:16:52 pm
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A company that allocates their contact centre operations to an external vendor, or set up their contact centre establishments offshore, has grown in the marketable and industrial segment by hikes and limits. Outsourcing, the process of transferring c... Read more>>

Imperative differences between telemarketing services and inside sales

Posted by Kavita Deuri on Sep 06, 2017 10:42:03 am
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The spectrum of outbound calling is crucially divided into the varied standard of services. Such as telemarketing services, appointment setting, verification, and survey made for organisations are to name some. However, our concern today is not about... Read more>>

Four Points to Follow Before Outsourcing Your Call Centre Amenities

Posted by Kavita Deuri on Aug 31, 2017 12:38:34 pm
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Customer services are regarded to be quite a sensitive process. If ingrained in-house it hampers the core business process, if outsourced there is a pressure of ambiguity. Both ways the drawbacks are clear and precise. However, companies still prefer... Read more>>

A brief insight into various VoIP significances and protocols for inbound call centres

Posted by Kavita Deuri on Aug 18, 2017 11:09:56 am
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The existence of the first contact centre dates back to late 20th century. Since then, the potential change in the technological era indulged with this industry has expanded beyond specific boundaries. According to various studies made by the industr... Read more>>

Why call centres in India have an optimistic impression towards global outsourcing industries?

Posted by Kavita Deuri on Jul 06, 2017 06:40:03 pm
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Indian call centres relish the assurance and trust of a global organisation. This country has been the first nation to stride into the call centre outsourcing industry.  Numerous multi-national companies based in the foreign land have already sh... Read more>>

Multi-Channel Support: The Future of Customer Service

Posted by Priyanka Thakur on Jun 15, 2017 11:34:08 am
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Organisations, regardless of the fact whether they are multinational business organisations or small or medium sized enterprises, have been outsourcing their business processes for a long time. Over all these years these organisations have not only s... Read more>>

4 Customer Service Catastrophes You’re Probably Unaware About

Posted by Sakshi Sharma on Feb 10, 2017 12:42:46 pm
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“Customers” – one word which envelops the whole world of businesses in itself. If they are happy, your business is going to be at the pinnacle of success and their dissatisfaction would lead your business towards the dark depths of ... Read more>>

Why Reducing Customer Effort is Important to Build Customer Loyalty

Posted by Taniya arya on Nov 23, 2016 11:09:32 am
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There is no doubt that building customer loyalty multiplies your revenue streams and reduces the customer churn. Loyal customers are more likely to return back and the cost of selling to them is low. The best part is, they will frequently refer your ... Read more>>

Future Of The Call Centre: The Right Mix Of Agent Support And Innovative Technology

Posted by Taniya arya on Oct 15, 2016 04:36:54 pm
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Artificial intelligence, cloud-driven platforms, augmented reality and other technology advancements have revolutionised the way call centres function, drive intelligence and add values to improve the customer experience. Very soon, most of the custo... Read more>>

Top Three Lessons From Pokémon Go For Businesses

Posted by Taniya arya on Sep 12, 2016 05:55:57 pm
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By now you have probably heard about Pokémon GO, the free-to-play, location-based augmented reality game developed by Niantic Inc. This innovative mobile app has taken the world by storm. With its augment reality (AR) platform, Pokémons... Read more>>

The Benefits of Marketing Automation for SMEs

Posted by Taniya arya on Sep 03, 2016 04:46:18 pm
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Need an instant air ticket to fly for a business meeting? Your phone has an app to book the flight ticket in a jiffy. Need some cash amount in the middle of the night? You can access 24/7 ATM facility to get the cash whenever you need. Forgot to fill... Read more>>

Top Technology Trends to Improve Customer Experience

Posted by Taniya arya on Aug 29, 2016 04:25:13 pm
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Today’s customer-centric approach is fueling organisations to keep an eye on latest trends that have potential to transform or disrupt their business operations. In this era, every business wants to collaborate with technology, which is support... Read more>>

Telemarketing Services: An Important Tool for your Business

Posted by Taniya arya on Jun 30, 2016 04:33:17 pm
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Are you aware with the first rule of marketing? If not, then you can find it here. Do not ever mislead or falsify information in front of your target audience. Regardless of doing fake promises and presenting false information to the new prospect, yo... Read more>>

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