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Go4customer Blog

AI Improving Customer Service for Indian Call Centre Firms

Posted by Prachi Priya on Jan 06, 2021 01:11:18 pm
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Exceptional customer service is still a dream for several BPOs. Offering personalized support service, being available 24X7, and nurturing customer-business relationship requires dedication and the availability of modern technologies. Most companies ... Read more>>

What are Inbound Call Centres and Outbound Call Centres? A Synopsis!

Posted by Prachi Priya on Dec 09, 2020 11:19:14 am
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Are you looking for a BPO company that best suits your business needs? Well, the need for inbound and outbound customer support service is the key reason why companies today look for a call centre company. Managing the incoming and outgoing calls to ... Read more>>

Ways Inbound Call Centre Agents can Simplify Call Routing!

Posted by Prachi Priya on Oct 08, 2020 10:47:02 am
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Call routing is an essential part of every business and all companies aim to improve their call routing service so that customer satisfaction is never at risk. Call centre in India handling call answering service talks about the significance of adequ... Read more>>

How Seo and Digital Marketing Can Help to Boost your Call Centre Business?

Posted by Guest Author on Dec 30, 2019 12:13:12 pm
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Nowadays, Digital Marketing has become the modern way to boost your business (call centre). With the evolving technologies and modern changes, small and medium-sized businesses are using numbers of digital marketing and SEO techniques to keep up. Dig... Read more>>

Perks Call Centres bring to your E-Commerce Business

Posted by Prachi Priya on Dec 05, 2019 05:59:54 pm
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Decades ago, nobody dreamt that online shopping would be the reason for the rise of the E-Commerce industry. Today, online shopping has simplified things for the user making everything available at the fingertips of individuals. I remember the tim... Read more>>

Strengthening Call Centre Operations with Social Media Marketing

Posted by Prachi Priya on Nov 28, 2019 03:38:50 pm
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Did you know that customers spend around 20-40% extra time with companies that connect with them through social media? Well, social media today is necessary for efficient call centre services. Earlier social media and call centres were seen as having... Read more>>

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