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How Seo and Digital Marketing Can Help to Boost your Call Centre Business?

Posted by Guest Author on Dec 30, 2019 12:13:12 pm
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Nowadays, Digital Marketing has become the modern way to boost your business (call centre). With the evolving technologies and modern changes, small and medium-sized businesses are using numbers of digital marketing and SEO techniques to keep up. Dig... Read more>>

Perks Call Centres bring to your E-Commerce Business

Posted by Prachi Priya on Dec 05, 2019 05:59:54 pm
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Decades ago, nobody dreamt that online shopping would be the reason for the rise of the E-Commerce industry. Today, online shopping has simplified things for the user making everything available at the fingertips of individuals. I remember the tim... Read more>>

Top 5 Call Centre Best Practices

Posted by Rahul Garg on Jun 04, 2019 05:43:30 pm
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In this day and age, for businesses, giving proper attention to noncore business functions is equally important, comparing with core competencies. Specifically, call centre operations should be handled with proper care because that’s how you ca... Read more>>

How do Multilingual Call Centres help Global Brands?

Posted by Rahul Garg on Apr 20, 2019 11:27:31 am
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At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn’t easy as you have to act in a way they want you to. Evidently, p... Read more>>

Pros and Cons of Outsourced Call Centre Services!

Posted by Prachi Priya on Apr 11, 2019 04:59:05 pm
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Which is correct- Outsource or not to outsource? This is the most frequently asked question by several businesses even today! With increasing business competition, many companies nowadays demand freedom from customer support functions, so that they f... Read more>>

Outsourcing: A way to ensure response for maximum Customer Service Calls

Posted by Rahul Garg on Mar 28, 2019 11:47:26 am
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In this day and age where keep improving is the key to customer base expansion, business owners shouldn’t let their guard down. It is because carelessness while manufacturing products or handling customer service operations could make a direct ... Read more>>

4 qualities Customer Service Agents must possess for better CX Levels

Posted by Rahul Garg on Jan 05, 2019 11:34:47 am
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In this customer-centric world, the credibility of any business depends on the quality of support service. This is so because the level of support service tells how much you are willing to take care of customers’ needs. This factor cannot be ta... Read more>>

How can Marketers generate Qualified Leads via Email Marketing?

Posted by Rahul Garg on Aug 14, 2018 05:21:18 pm
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To make a business sustain this hyper-competitive era, it is paramount to fill the sales funnel with quality leads. However, doing so is far more stringent that saying so. With the time, 85% of marketers consider email marketing as their first cho... Read more>>

Blunders that can Harm Your Company’s Reputation

Posted by Sukriti Saini on Jul 23, 2018 03:46:43 pm
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The internet is a huge and intimidating place to be. Nowadays, it is inevitable for businesses to be on social media and have a website. The companies have to follow the notion be everywhere where your customers are. In fact, on the internet, there a... Read more>>

Best Tips to Make Every Outbound Call Successful

Posted by Sukriti Saini on Jun 30, 2018 12:37:40 pm
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Out of all the individuals who have ever worked in or are working in a call centre are aware of the importance of outbound call centre services. This segment of call centre services doesn’t just involve telemarketing but also some other service... Read more>>

What are the Features of Call Centre Systems?

Posted by Sukriti Saini on Jun 20, 2018 04:42:19 pm
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Every company needs to outsource its call centre functions to a reliant call centre service provider. However, the work of a company doesn’t end after choosing the call centre, they also need to decide the features they would like to avail for ... Read more>>

Why are WFM Tools Necessary in Call Centre Companies?

Posted by Sukriti Saini on May 21, 2018 05:41:16 pm
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Just like every other industry, call centre industry also faces stiff competition. In order to withstand such competition or maybe stay ahead of the competition, they deploy various latest technology, infrastructure, brilliant employees and what not.... Read more>>

The relevance of Outbound in Inbound Call Centre UK

Posted by Polash Borah on May 08, 2018 03:34:39 pm
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The advent of the BPO industry and its popularization has familiarized the world with two terms ‘outbound’ and ‘inbound’. Both of them are integral to the various processes and functions within a business. Basically, both the ... Read more>>

How can Inbound Call Centre Services stop revenue loss for your Business?

Posted by Shashvat Vats on Apr 23, 2018 03:14:24 pm
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With numerous businesses now operating online, it is of no surprise that so many people think that most successful marketing campaigns can be implemented via email outreach, lead forms filling, and web chat software. After all, that’s what is r... Read more>>

Top Call Centres Obstacles and how to overcome them?

Posted by Shashvat Vats on Apr 13, 2018 11:33:45 am
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Call centres are considered as the front-liner for the customer service task of any business. Businesses avail these services from the top-notch call centres so as to enhance and optimize their entire operation. There is a straight correlation betwee... Read more>>

Some common misconceptions about the Call Centre Services in UK

Posted by Sakshi Srivastava on Mar 05, 2018 05:37:12 pm
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When a customer calls into your company he/she becomes the lifeblood of your organisation. To fulfil his needs and requirements is your duty. Where a customer has plenty of options to choose, providing your customer with an optimum solution and quick... Read more>>

6 Phone Answering Services in UK for Small Businesses

Posted by Sakshi Srivastava on Feb 22, 2018 11:45:52 am
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Handling a business all on your own can be tough and requires resilience. If you are a renowned owner of your little paradise (business), you are likely to spend your entire day on the phone, as there are numerous calls to manage like calls from supp... Read more>>

Increase your Profit Margins with Outsourced Call Centres in UK

Posted by Sakshi Sharma on Jan 29, 2018 04:34:48 pm
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Irrespective of the industry you serve, your in-house agents are trained to perform in some specialised area, in the same manner, inbound call centre experts are well-versed in their respective area — receiving inbound calls and queries. You ju... Read more>>

Artificial Intelligence: Future of Outsourcing for call centres in UK

Posted by Sakshi Srivastava on Jan 23, 2018 12:02:13 pm
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Artificial Intelligence or AI is referred as the gold standard regarding the call centre quality monitoring. Today's automated centres have potential to integrate with the human systems so seamlessly that the obtained results are effective and ca... Read more>>

8 Tips to Build an Effective call centre in UK

Posted by Sakshi Srivastava on Jan 10, 2018 02:11:28 pm
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Setting up a call centre is an investment that will yield results with time. Contact centres or call centre services are the first and foremost point of contact for any information. Therefore, be it time or money, investing in call centres is indeed ... Read more>>

7 Must-haves before Embarking with Call Centre Outsourcing

Posted by Sakshi Srivastava on Jan 06, 2018 02:56:16 pm
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Companies who want success in their business career understands that it is important to satisfy your customers at every end. Even if they are unable to invest the right amount of time and resources, they will look up to the companies who can serve th... Read more>>

Involvement of Communication Channels in Customer Satisfaction

Posted by Sakshi Srivastava on Dec 19, 2017 02:56:47 pm
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Even your most loyal customers can withdraw their services if they do not get an appropriate customer service. And nothing can be more harmful to a company’s reputation than losing your most potential customer. Once the damage is done it is ver... Read more>>

4 Infallible Ways to Increase the Sales of Outbound Call Centres

Posted by Sakshi Sharma on Nov 15, 2017 12:54:12 pm
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Increasing the turnover is a goal which every company dreams of achieving. However, only a limited few are actually able to give a physical shape to this vision of theirs. Many businesses are crippled by the disbelief that the companies who are able ... Read more>>

Savvy call centre scripts to generate influential relationship among businesses and customers

Posted by Kavita Deuri on Oct 05, 2017 11:11:49 am
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The outlandish era of customer service is generally not confined within the boundaries of providing the best customer support. The industrial domain has reached quite a centric regulation to improve and enrich customer experience that partially deter... Read more>>

Emancipate your customer service goals with the help of a virtual telephone answering receptionist

Posted by Kavita Deuri on Sep 22, 2017 02:41:20 pm
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The market scenario has grown to be a competitive one and the business environment is compelling decision makers to engage certain proficient strategies that can eventually help organisations control and maintain the level of consumer engagement with... Read more>>

4 common explanations why leads do not enter the sales funnel

Posted by Kavita Deuri on Sep 15, 2017 11:01:38 am
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From time immemorial, the sales sieve has filtered new and fresh blotch of effective prospects to their lead generating services. It is a kind of constant influx of unique features that are confusing but provides priceless opportunities to the market... Read more>>

Imperative differences between telemarketing services and inside sales

Posted by Kavita Deuri on Sep 06, 2017 10:42:03 am
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The spectrum of outbound calling is crucially divided into the varied standard of services. Such as telemarketing services, appointment setting, verification, and survey made for organisations are to name some. However, our concern today is not about... Read more>>

Why outsourcing is a boon for health insurance companies?

Posted by Kavita Deuri on Jul 25, 2017 01:23:01 pm
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Outsourcing non-core business functions to a trusted outbound call centre is a reasonable choice for various insurance industries. Ranging from health insurance services to numerous remote industry practices, outsourcing back and front-office process... Read more>>

Multi-Channel Support: The Future of Customer Service

Posted by Priyanka Thakur on Jun 15, 2017 11:34:08 am
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Organisations, regardless of the fact whether they are multinational business organisations or small or medium sized enterprises, have been outsourcing their business processes for a long time. Over all these years these organisations have not only s... Read more>>

Standout in the Horde of Competition with Outsourcing Customer Service

Posted by Priyanka Thakur on Jun 08, 2017 12:40:34 pm
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Today, call centre services providers are thriving in business market across the world. There is a multitude of organisations that are willing to outsource its customer service function to call centres in India and other developing countries around t... Read more>>

Leverage the Technology for Your Business’ Success: Run Business on Auto-pilot

Posted by Priyanka Thakur on May 03, 2017 10:43:55 am
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In today’s world of smart phones and smart televisions, everyone is going after the smart technology. Even industry experts are of the opinion— hard work pays, but smart work is here to stay. Taking cues from this verdict, an increasing n... Read more>>

The Need of the Hour: Outsource Your Process to Generate Prospective Leads

Posted by Priyanka Thakur on Apr 04, 2017 06:32:57 pm
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It goes without saying that the economy of developing nations is thriving. And, it has surely had a positive impact on the global market. Over the last five years or so, the global market has become more competitive. The cut-throat competition in mar... Read more>>

Four Secrets Towards fostering a Customer Centric Culture

Posted by Sakshi Sharma on Feb 20, 2017 04:20:26 pm
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The importance of customer service is known to all, and nobody is oblivion to the same. Impeccable customer service is more of a habit than anything else. At the end of the day, it is your employees who are providing these services to your customers.... Read more>>

How To Manage Sudden Spurt In Incoming Calls In A Call Centre

Posted by Taniya arya on Oct 26, 2016 01:07:29 pm
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An unexpected rise in the number of incoming calls is one of the top challenges that every call centre manager faces once in a while. Sometimes the reasons are understood–even projected. However in many scenarios such spikes in call volume come... Read more>>

Reasons For Growing Adoption Of Cloud Technology By Call Centres

Posted by Taniya arya on Sep 19, 2016 05:41:03 pm
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Shifting from legacy infrastructure to innovative cloud technology is a new means of driving innovation which allows organisations to focus on core business activities rather than building server rooms or stacks. This advanced technology removes the ... Read more>>

Top Technology Trends to Improve Customer Experience

Posted by Taniya arya on Aug 29, 2016 04:25:13 pm
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Today’s customer-centric approach is fueling organisations to keep an eye on latest trends that have potential to transform or disrupt their business operations. In this era, every business wants to collaborate with technology, which is support... Read more>>

Top Five Factors to Consider Before Partnering an Outbound Call Centre

Posted by Taniya arya on Aug 26, 2016 04:03:21 pm
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To boost their customer experience, almost every organization today, whether it is in the business of manufacturing products or delivering services, plans to hire an outbound call centre service provider. Customers are the lifeblood of an organizatio... Read more>>

Important Functions of Outbound Call Centre Services

Posted by Taniya arya on Jun 30, 2016 04:33:14 pm
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With immense competition in the business world, companies are looking forward for the prolific ways to enhance their business profitability. One such solution is reaching out to call centre outsourcing services through which businesses not only cut d... Read more>>

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