As the world gets more digital, companies are continuously looking for fresh approaches to engage with clients and create leads. Lead generation services and customer support services are two essential new services in recent years. A further growing ... Read more>>

Gamification is the use of game-like elements in non-game contexts, and it has become an increasingly popular tool for training and development in call centre operations. By incorporating gamification elements into their training programs, call centr... Read more>>

It is generally thought that call centres can be categorized into two types based on the services they provide to customers: inbound and outbound call centres. In a call centre, customer service representatives deal with inbound inquiries and fulfill... Read more>>

Recently, have you considered blogging as a method of generating leads? Alternatively, maybe you already have a blog, but it doesn't generate much traffic or leads? No matter what, getting your blog to send a lot of leads your way isn't im... Read more>>

What Is an Outsourced Help Desk? An organization that hires a third party to handle its IT support needs is said to have an outsourced help desk. When a company has an internal help desk, the technical issues brought up by employees are logged and... Read more>>

Acquire new customers is the ultimate goal of a company for the development and survival of enterprises. The importance of keeping customers is undeniable, and there is a straightforward action that all organizations can do to help both client acquis... Read more>>

To the final break, scheduling is essential to the duties of every contact centre manager. All of us are aware of the consequences: if you don't have enough agents on duty during busy hours, your consumers will endure protracted wait times. Un... Read more>>

In order to preserve and improve a company's image in the eyes of its clients, call centre efficiency is essential. Inefficient call centres can drive customers away, sending them to a competitor. There are several strategies to increase call ... Read more>>

You must be looking for an outsourced call centre when your company is continuously growing. In this process, customers can contact you frequently as your company grows. Employing a call centre outsourcing is an ideal way to ensure the continuous gro... Read more>>

Any growing business would eventually require call centre services to handle their customer queries. Most of the businesses with a huge customer base have already set up or hired call centres to manage their customer communication. To understand how ... Read more>>

Robotic Process Automation (RPA) is all about automated technology, which works on metaphorical software robots. The technology aims to simplify services to the customer and look forward to a hassle-free business process management. When we talk a... Read more>>

Over thousands of companies all over the world rely on call center services for effective business performance. Not all companies have in-house experts sitting in cubicles to answer high volume calls. Small companies always look for an outsourced exp... Read more>>

It’s becoming harder and harder for the BPO firms to translate the costs into profit with increasing competitive edge along with the post-recession effects, the profit margin is dropping without any doubt. Though generating profit is not the pr... Read more>>

Which is correct- Outsource or not to outsource? This is the most frequently asked question by several businesses even today! With increasing business competition, many companies nowadays demand freedom from customer support functions, so that they f... Read more>>

At the present time, the demand for outbound call centres’ telemarketing services is on the peak. Businesses are looking for a call centre outsourcing partner because telemarketing is one of those techniques that can improve the sales graph wit... Read more>>

Generally, the agents employed in a call centre outsourcing company are trained on various aspects in order to foster a sense of righteousness in them. After hiring, the agents go through rigorous coaching sessions to attain the understanding of vari... Read more>>