Today most of the businesses have customers that connect through social media platforms, emails, or texts. Such an era where digitalization has made business-customer communication easy, it is hard for several companies to digest the fact that toll-f... Read more>>

It is common for Google to keep on updating its algorithm and the recent one is May Core Algorithm Update. In such uncertain times of COVID-19, the updates have brought uncertainty in trending keywords. Google comes up with numerous updates every yea... Read more>>

The coronavirus outbreak has disrupted many industries and contact centres are among the most affected businesses due to the pandemic. BPO companies provide support to the clients’ company to perform the business secondary functions efficiently... Read more>>

Whenever I am hungry, I ask my Whole Foods Bot, “What’s in my fridge?” Within seconds, the bot reveals that there is a mayo sandwich, broccoli, sprouts, cabbage and some sweets available. Isn’t it ravishing to have such a bot?... Read more>>

Working for railways, passenger satisfaction is optimum. The rail industry gives a lot to a country’s economy and thus considering it broken is not correct. To enhance services to customers, railways have to work on various characteristics to b... Read more>>

Outsourcing Call Centre Services is a common business practice, which maximum organisations employ these days. To put it briefly, business process outsourcing is deemed as the key to a stronger customer base and stupendous business growth. Generally,... Read more>>

In this day and age, call centre outsourcing is laying a smooth path for businesses. By means of outsourcing call centre services, companies can easily manage both core and non-core business activities without confronting much fuss. MNCs usually o... Read more>>

There was a time when offering a good product at a nominal rate was enough to keep existing customers happy. Nowadays, however, the situation has turned on its head as modern customers want reliable products at an affordable price and superb support ... Read more>>

In this era where companies are involved in cutthroat competition, it is prominent to play all cards right. Besides attention-grabbing products, there is one other factor that can help to gain the upper hand on business rivals, and it is customer ser... Read more>>

At the present time, the demand for outbound call centres’ telemarketing services is on the peak. Businesses are looking for a call centre outsourcing partner because telemarketing is one of those techniques that can improve the sales graph wit... Read more>>

For any business, the thing that matters most is the happiness of customers. The same thing applies to dental practices that always wish good for patients. To keep the loyalty and trust of patients for a long time, it is extremely important for medic... Read more>>

With the time, business owners have understood that it is significant to retain customers in order to survive the ongoing cutthroat competition. For the same reason, most of the companies drop the idea to run an in-house call centre and go for BPO fi... Read more>>

In today’s competitive world, it won’t be an exaggeration to say that there is no company that can function successfully without paying special attention to its customer support, front office and back office operations. These operations m... Read more>>