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Go4customer Blog

Advantages and Disadvantages of BPO (Business Process Outsourcing)

Posted by Rahul Garg on Jul 20, 2019 06:08:55 pm
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Outsourcing call centre services is a common business practice, which maximum organisations employ these days. To put it briefly, business process outsourcing is deemed as the key to a stronger customer base and stupendous business growth. Generally,... Read more>>

Top 4 reasons to dump Voicemail System for Phone Answering Service

Posted by Rahul Garg on Jul 16, 2019 04:52:30 pm
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A few years back, most of the organizations were reliant on the voicemail system to handle customer calls because this system offers consistent accessibility and lowers down the effort levels. With time, the majority of entrepreneurs have written off... Read more>>

4 Tips for Choosing the Right Call Answering Service

Posted by Rahul Garg on Jul 02, 2019 05:44:40 pm
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Customer service has become a battleground where businesses are taking on each other. This is so because a company that offers unsurpassable support service keep customer loyalty for ages. However, rendering prodigious solutions isn’t easy, as ... Read more>>

Top 7 Benefits of 24/7 Telephone Answering Service

Posted by Rahul Garg on Jun 14, 2019 12:49:48 pm
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In today’s always-connected world, businesses are supposed to be available all day and night so that customer calls can be handled perfectly. This is important with regard to business growth, as when your customers get a good calling experience... Read more>>

How Can Phone Answering Services Put Your Business In A Growing State?

Posted by Rahul Garg on May 10, 2019 05:09:40 pm
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Nowadays, it is crucial for businesses to have a customer-centric approach because that’s the only way to secure seamless growth. One of the major expectations customers currently have from brands is, ‘Always-on support service.’ ... Read more>>

How do Multilingual Call Centres help Global Brands?

Posted by Rahul Garg on Apr 20, 2019 11:27:31 am
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At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn’t easy as you have to act in a way they want you to. Evidently, p... Read more>>

24 Hour Telephone Answering Service | A key to win Customer Loyalty

Posted by Rahul Garg on Mar 01, 2019 02:47:54 pm
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‘Growing profit levels,’ ‘Continuous improvement in business growth,’ etc. are mere wishes enterprises usually have. Such type of wishes can become true if business owners make every move to perfection. If we concentrate on to... Read more>>

3 reasons 24/7 Phone Answering Service is essential for Dental Practices

Posted by Rahul Garg on Jan 15, 2019 03:54:59 pm
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For any business, the thing that matters most is the happiness of customers. The same thing applies to dental practices that always wish good for patients. To keep the loyalty and trust of patients for a long time, it is extremely important for medic... Read more>>

Why do Business Owners avail 24/7 Answering Service from BPO Firms?

Posted by Rahul Garg on Oct 29, 2018 04:36:46 pm
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“I consider each customer as a family member who deserves nothing but the best service.” —Tammy Toh In this era, it is extremely important to offer unmatched support service because customers... Read more>>

7 authentic ways to produce more leads for your business

Posted by Khushboo Priya on Sep 25, 2018 02:12:43 pm
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By far the most efficient approach to deal with your leads is always to use a process that automatically brands you, supplies worth to your prospects, follows up with them, and sorts out the uninterested people. You may have the best product in t... Read more>>

Accomplish customer service goals with 24 hour Telephone Answering Service

Posted by Khushboo Priya on Sep 21, 2018 10:30:12 am
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In today’s automation-driven world, everybody is hypnotized and living under the influence of technology. No doubts, technology has eased our life to the extent that everything is possible today. For instance, if you want to shop you can do it sitt... Read more>>

How to Choose a Telephone Answering Service?

Posted by Mishika Chawla on Aug 29, 2018 03:18:39 pm
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“It is said that by 2020, 85 percent of the customer interactions will be handled without the assistance of a human being.” The importance of answering service cannot be denied in the modern day business scenario. The prime reason for ... Read more>>

How can Inbound Call Centres bring the Average Hold Time down?

Posted by Rahul Garg on Aug 09, 2018 05:10:58 pm
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In this hyper-competitive era, no one knows the value of customers better than business owners. To get the upper hand on the competitors, it is paramount to keep your customers happy. Therefore, business owners are always supposed to offer a remarkab... Read more>>

Remarkable Tips To Keep In Mind While Choosing 24/7 Answering Service

Posted by Rahul Garg on Jul 17, 2018 02:17:55 pm
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In this modern era, it is paramount to render supreme customer service in order to thrive and survive. To take the business to the next level, it is imperative to be available round-the-clock so that customers can easily avail the desired resolutions... Read more>>

Why is 24 Hour Answering Service imperative for Law Firm Owners in UK?

Posted by Rahul Garg on Jun 05, 2018 11:43:10 am
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With the time, 24/7 answering service has become a crucial part of the law firms. This is so because lawyers cannot answer potential or current client’s calls all the time owing to multiple reasons that include court hearings, interview with wi... Read more>>

5 Best Practices To Handle Challenging Customers

Posted by Sukriti Saini on May 24, 2018 10:42:59 am
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Only a call centre agent truly knows how hectic at times his job becomes. On an average, he attends at least 100 calls per day. While speaking to so many different people with a 30-minute lunch break in between is already a tough task in itself, they... Read more>>

How a 24/7 Telephone Answering Service in UK comforts a growing business?

Posted by Shashvat Vats on Apr 21, 2018 04:48:49 pm
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Customers have become the main point of focus for businesses around the world. Business owners across the globe are leaving no stone unturned to offer best solutions to the customers. A study shows that majority (89%) of the customers instantly stop ... Read more>>

How to outsource 24 Hour Answering Service in UK? Why is it beneficial?

Posted by Shashvat Vats on Apr 16, 2018 04:32:46 pm
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The mural of customer service is transforming at a fast pace. With the inclusion of social media and mobile email in the customer support game, the expectations of the patrons are rocketing up. Because of this, businesses are finding it tougher to ju... Read more>>

Digital transformation: Redefining Call Centre Services and Customer Satisfaction in UK

Posted by Sakshi Srivastava on Feb 09, 2018 03:35:38 pm
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Be it inbound or outbound, call centres are on the front lines when we talk about customer engagement. For all queries and purposes, call centre agents are the face of the company. They are in direct contact with the customers and other partner compa... Read more>>

Selecting the Best Phone Answering Services in UK for your Business

Posted by Sakshi Srivastava on Feb 02, 2018 11:18:21 am
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Every call is an opportunity for businesses to make the clients happy and feel valued. Attracting new customers is the prime concern of every call centre outsourcing company. The live, bilingual, and technically expert agents are assigned to take you... Read more>>

No more glitches with Telephone Answering Services

Posted by Kajal Sharma on Jan 01, 2018 02:42:51 pm
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Over a period of time call centres have been obsessing over perfection to leave a mark among the marketing strategies. Probably every seller’s ultimate goal is a large number of satisfied prospects. This aim can be achieved if you pay your hear... Read more>>

Incorporating telemarketing services into the digital world – Boon or Bane?

Posted by Sakshi Srivastava on Dec 05, 2017 01:55:47 pm
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With digital awareness overpowering the human efforts, it is required to switch over to the new approaches in order to compete in the competitive market. A set of whole new tools and resources have entered into the system, making it easy for the newe... Read more>>

4 Step Process to Evaluate Call Centre Companies

Posted by Sakshi Sharma on Nov 29, 2017 12:41:09 pm
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Call centres outsourcing has become more of a necessity and less of a luxury in today’s competitive business world. Irrespective of the size and nature of the company, businesses are looking for competent outsourcing units which hold the potent... Read more>>

4 Sure-fire Ways of Ensuring Customer Satisfaction over the Phone

Posted by Sakshi Sharma on Nov 22, 2017 11:35:53 am
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What do your customers get to hear when they call you? Have you deployed a receptionist to answer their queries or you provide them with the assistance of a 24 hour telephone answering service? It is known to all that the digital world has been very ... Read more>>

How outbound call centres are providing exceptional answering services to the logistic companies?

Posted by Kavita Deuri on Oct 09, 2017 02:48:28 pm
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Enticing your customer has become harder as companies are commencing invaluable ideas within call centres to involve prospects and reach the targeted audience. Unlikely, customers are demanding high-quality services due to inevitable growth in techno... Read more>>

Emancipate your customer service goals with the help of a virtual telephone answering receptionist

Posted by Kavita Deuri on Sep 22, 2017 02:41:20 pm
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The market scenario has grown to be a competitive one and the business environment is compelling decision makers to engage certain proficient strategies that can eventually help organisations control and maintain the level of consumer engagement with... Read more>>

3 tips to brush-up cold-calling aptitudes to accomplish prodigious appointment -setting

Posted by Kavita Deuri on Sep 13, 2017 01:04:26 pm
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In this heavily legislated market competition, companies must appoint suave and eloquent representatives to represent their brand. However, if the representatives are not given a single chance to gamble on their sales and meet the prospects than thei... Read more>>

The truth about generating B2B leads with the help of answering services

Posted by Kavita Deuri on Aug 28, 2017 11:28:18 am
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A fun fact, wearing a tie to your office premises will make your agents look presentable but it won’t guarantee you ‘leads’. Without leads a company is likely to fall into the market purgatory and to climb up to the impervious la... Read more>>

Answering services are saving unnecessary expenditure for small businesses

Posted by Kavita Deuri on Aug 21, 2017 11:04:55 am
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 A lot of business owners have a misconception about answering services. Most of them tend to dismiss the approach due to its unethical service costs. However, only a few of them know that joining forces with a service provider is a worthy inves... Read more>>

Quadruple Measures to Reduce Customer Struggle

Posted by Kavita Deuri on Aug 16, 2017 12:40:37 pm
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When a customer call an organisation customer support centre to register complain or state an issue about the brand they considerately seek for simple and convenient resolutions while interacting with representatives. However, it has been proven t... Read more>>

Comprehensive Business Growth with the Help of bilingual Call Answering Services

Posted by Kavita Deuri on Aug 08, 2017 03:38:25 pm
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  Linguistic and cultural diversity beyond boundaries are different from each other. It is what makes us all different and unique from each other. The ubiquitous notion of diversity could be equally defined from the plethora of different terr... Read more>>

How to Choose the Most Suitable Inbound Call Centre for your Business?

Posted by Sakshi Sharma on Aug 04, 2017 12:56:04 pm
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Communication is that linking pin between you and your customers that enables them to convey their thoughts and express their concerns freely. At times, however, it can certainly get a bit difficult for you to manage all the calls singlehandedly. Cre... Read more>>

Multi-Channel Support: The Future of Customer Service

Posted by Priyanka Thakur on Jun 15, 2017 11:34:08 am
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Organisations, regardless of the fact whether they are multinational business organisations or small or medium sized enterprises, have been outsourcing their business processes for a long time. Over all these years these organisations have not only s... Read more>>

Leverage the Technology for Your Business’ Success: Run Business on Auto-pilot

Posted by Priyanka Thakur on May 03, 2017 10:43:55 am
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In today’s world of smart phones and smart televisions, everyone is going after the smart technology. Even industry experts are of the opinion— hard work pays, but smart work is here to stay. Taking cues from this verdict, an increasing n... Read more>>

Answering Service: A Solution that Makes You In Charge of Your Business

Posted by Priyanka Thakur on Apr 21, 2017 06:00:38 pm
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In the present day market scenario, where business world is witnessing cut-throat competition and customers are being spoilt for choices, organisations are left with no other option than offer quality services at competitive prices and supplement the... Read more>>

How is Motivation a Key Factor in Call Centres?

Posted by Rishabh Arora on Mar 21, 2017 03:00:32 pm
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Many industry experts will agree that it is difficult to maintain high levels of productivity from their employees over a period of time. It has been as a constant challenge to keep the workforce motivated. This fact is especially true when we put th... Read more>>

4 Secrets To Ensure Impeccable Customer Service

Posted by Sakshi Sharma on Feb 16, 2017 05:00:10 pm
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Customer service – one factor because of which small businesses are preferred over multi-billion dollar international chains. The way a company treats its customers says it all about the organisation. You might be having the most competent prod... Read more>>

How can a Live Call Answering Service Benefit your Growing Company

Posted by Taniya arya on Dec 09, 2016 12:22:11 pm
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Have you ever pondered about switching to a live call answering service to deliver quality support to your customers? When your company is experiencing a high influx of customer calls because of increased business functions, it’s crucial to mak... Read more>>

Top Five Call Answering Tips to Deal with Angry Customers

Posted by Taniya arya on Nov 17, 2016 12:15:22 pm
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Angry customers are, unfortunately, a part of the business life. The way you answer a disgruntled customer will determine whether he goes on to explain his experience to all his friends and relatives that how terrible your service is or instead rave ... Read more>>

Automate Telephone Answering Services For Better Customer Experience

Posted by Taniya arya on Sep 29, 2016 05:50:28 pm
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Today, every business pioneer is looking forward to outreach new customer base to thrive in this stiff competition. Not attending a customer call means losing a lucrative business deal. In fact, the major setback for your company is when you fail to ... Read more>>

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