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Go4customer Blog

Inbound Call Centre - An Ultimate Handbook for Exceptional CX

Posted by Akash Jaiswal on Feb 15, 2024 03:20:49 pm
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Exceptional customer support is of utmost importance in the modern business milieu. Call centres are paving the way by bridging the gap between organizations and their clients.  A recent statistic reveals that call centres are becoming increasin... Read more>>

The Rise of 5G and Its Impact on Telephone Answering Services

Posted by Akash Jaiswal on Feb 12, 2024 11:52:38 am
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In today’s fast-paced technologically advanced milieu, being connected is crucial. As the digital landscape continues to evolve, the emergence of 5G technology is a testament to humanity's relentless pursuit of innovation. The promise of li... Read more>>

The Dos and Don’ts of Call Centre Outsourcing Contracts

Posted by Akash Jaiswal on Feb 04, 2024 06:00:22 pm
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Customer satisfaction is the cornerstone of success in a business environment that is always expanding and changing. This explains why contact centres are so popular and why businesses need them to provide top-notch customer service. Call centre outs... Read more>>

How Do Call Centres Work to Enhance Banking Security?

Posted by Akash Jaiswal on Jan 30, 2024 11:38:24 am
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As we are all familiar, financial institutions have existed for centuries. Although the way banks operate has changed a lot, the basic principles remain the same. Banks have always stored large amounts of personal and financial information about thei... Read more>>

Why Are Call Centre Employees Not Taken Seriously?

Posted by Akash Jaiswal on Jan 29, 2024 02:40:19 pm
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Since decades, call centres have been an essential part of several organizations, whether it is small, medium, or large. This is because call centre agents are the only way to bridge the gap between customers and organizations. However, these frontli... Read more>>

The Essentialness of Inbound Call Centre Services in Customer Loyalty

Posted by Akash Jaiswal on Jan 22, 2024 05:03:44 pm
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In this fast-paced and competitive business environment, where chatbots and emails have become a means of communication, customer loyalty has become more crucial for call centres than ever before. This is because customer loyalty and satisfaction can... Read more>>

Busting Myths About Indian Call Centres

Posted by Akash Jaiswal on Jan 18, 2024 05:03:47 pm
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“Hello - How may I assist you today?” - This famous catchphrase is often used in call centres around the globe. While Indian call centres have gained immense popularity in the outsourcing industry, they have also been subject to numerous ... Read more>>

The Game-Changing Impact of Outsourced Call Centres on UK Companies

Posted by Akash Jaiswal on Jan 17, 2024 11:50:54 am
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In this fast-paced business environment, where customer satisfaction and operational efficiency are critical, the strategic decision to outsource call centres has become a revolutionary force for UK companies. Furthermore, as technology advances and ... Read more>>

WebRTC Wonders: Transforming Call Services

Posted by Janvi Anand on Jan 15, 2024 05:47:26 pm
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WebRTC, or Web Real-Time Communication, is a rapidly developing force in the rapidly evolving field of communication technology. It is especially influential in the specialist calling services industry. This extensive lesson tries to give a complete ... Read more>>

Outsourcing Brilliance: Optimizing Customer Support with a UK-Based Call Answering Team

Posted by Akash Jaiswal on Jan 12, 2024 05:46:08 pm
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Any flourishing business is built on the foundation of customer satisfaction or happiness. Expectations from consumers change as the business environment does. Therefore, in the current era of swift technological advancement, the significance of prof... Read more>>

How Cold Calling Services Can Boost Your Sales Pipeline?

Posted by Akash Jaiswal on Jan 10, 2024 06:02:56 pm
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When it comes to promoting your business, there are a variety of methods to consider, including traditional forms of marketing or utilizing connections. Alternatively, if your sales team is determined to thoroughly explore all potential customers, yo... Read more>>

Unbeatable Top 10 BPO Companies in UK - 2030

Posted by Akash Jaiswal on Jan 08, 2024 12:25:57 pm
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"Perpetual transformation remains the sole constant." This particularly applies to the rapidly developing field of business process outsourcing (BPO). BPO in the United Kingdom underwent a major shift in the first ten years of the twenty-first centur... Read more>>

The Future of Inbound Call Centre Services: Trends Shaping Tomorrow

Posted by Akash Jaiswal on Jan 05, 2024 02:23:46 pm
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"An organization's commitment to customer service is more than departmentalized; it's a collective responsibility," writes Ken Blanchard.  In a contemporary milieu marked by unprecedented metamorphosis in customer expectations, the ce... Read more>>

Outsourcing Bliss: Transforming Your Business Calls

Posted by Janvi Anand on Jan 04, 2024 04:51:45 pm
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In the dynamic landscape of contemporary business operations, the strategic adoption of call centre outsourcing has become a cornerstone for organizations seeking to enhance efficiency, trim operational costs, and elevate the overarching satisfaction... Read more>>

Choosing the Right Third-Party Verification Provider: A Smart Business Move

Posted by Akash Jaiswal on Dec 29, 2023 05:50:25 pm
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Today's evolving business environment demands accuracy, transparency, and trust. Therefore, to protect sensitive information, maintain process integrity, and handle intricate transactions, companies need third-party verification now more than eve... Read more>>

What is the difference between a virtual call centre and an actual call centre for customer service in the UK?

Posted by Akash Jaiswal on Dec 17, 2023 06:29:53 pm
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Customer service is crucial for businesses in the UK and cannot be emphasized enough. It is the foundation of effective operations. The level of customer service has a significant impact on customer satisfaction and brand loyalty, as customers place ... Read more>>

Choosing the Right Telephone Answering Service in the UK

Posted by Akash Jaiswal on Dec 15, 2023 03:50:20 pm
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But, now the question is - “there are thousands of them." "How do I pick the best one?"  Well, in this comprehensive blog, I’ll let you know a few top considerations that you need to look at while choosing the best telephone answe... Read more>>

Unveiling the Secrets of High-Quality Phone Answering Services in India

Posted by Akash Jaiswal on Dec 11, 2023 04:53:01 pm
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Your call is important to us. Please hold for the next available representative." How many times have we heard this automated message while trying to reach a customer service department? The frustration of waiting on hold can quickly diminish the not... Read more>>

How to Integrate Call Centre Services in India with Your CRM System for Seamless Support?

Posted by Akash Jaiswal on Dec 09, 2023 05:55:13 pm
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In the modern world of fast-moving business transactions, providing excellent customer service is a critical component of success. Call centre services are a common resource in many different sectors and organizational levels. They play a critical ro... Read more>>

How to Measure ROI from Your Inbound Call Centre Investment?

Posted by Akash Jaiswal on Dec 08, 2023 05:22:19 pm
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"Your call centre is more than just a place where customers' inquiries are addressed; it's an investment. But, how do you quantify the return on investment (ROI) for your inbound call centre, especially in the context of the UK's telephon... Read more>>

Top 10 Telephone Answering Companies in UK – 2024

Posted by Akash Jaiswal on Dec 07, 2023 05:08:11 pm
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The call centers are essential for standout customer service since they serve as the initial stage of contact between companies and their clients. Accuracy, productivity, and a dedication to customer satisfaction are necessary to overcome the obstacl... Read more>>

Telephone Answering Services vs. Chatbots: Which is the Better Option for Your Business?

Posted by Akash Jaiswal on Nov 29, 2023 04:32:57 pm
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"Communication is the key to business success," a phrase heard in boardrooms and offices throughout the globe. Organizations are faced with a wealth of options for upgrading their communication strategies as technology improves. Two of the most commo... Read more>>

Enhancing Professionalism with Tailored Telephone Answering Services in the UK

Posted by Akash Jaiswal on Nov 23, 2023 05:31:05 pm
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One thing never changes in a world where technological advancements impact business environments: the value of effective communication. In the UK, telephone communication is an essential part of business activities. In the fast-paced business envi... Read more>>

Top Trends Shaping the Future of Telephone Answering Services in the UK

Posted by Akash Jaiswal on Nov 07, 2023 11:46:34 am
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Technological advancements and rising client demands are constantly changing the business environment. The United Kingdom has a high rate of usage of Telephone Answering Services (TAS). Hence, researching the trends shaping the future of telephone an... Read more>>

Transform your Business with Market Research Services in the UK

Posted by Savar Bhatia on Nov 02, 2023 03:05:01 pm
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With rapid digitization and market growth, the United Kingdom is witnessing a major expansion. With new players emerging in the market each passing day, the market is becoming highly competitive in terms of scale. Post Covid, markets from all over th... Read more>>

The Synergy of Telephone Answering Services in UK Call centre: Elevating Customer Experience and Efficiency

Posted by Janvi Anand on Nov 01, 2023 11:26:03 am
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In the fast-paced realm of the United Kingdom's call center industry, the relentless pursuit of superior customer experience and operational excellence is a constant. A solution gaining increasing prominence in this landscape is the integration o... Read more>>

How to Train and Develop Outbound Call Centre Agents for Success?

Posted by Akash Jaiswal on Oct 19, 2023 05:02:37 pm
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“Success in a call centre is not an accident; it's the result of hard work, dedication, and effective training.” This quote, ascribed to an industry expert, sets the tone for our investigation into how to successfully educate and d... Read more>>

Enhancing Customer Experience and Efficiency Through Onsite Call centre Services and Telephone Answering Solutions

Posted by Janvi Anand on Oct 09, 2023 02:14:31 pm
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In the dynamic world of modern business, the provision of exceptional customer service stands as an essential pillar for the success and sustainability of any organization. Today's customers demand swift and efficient support whenever they have i... Read more>>

Transformations and Influence of Outbound Call Centre in the UK

Posted by Janvi Anand on Oct 06, 2023 05:15:43 pm
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The domain of customer service and telemarketing has undergone a remarkable evolution over time, primarily driven by the ascent of outbound call Centre. Within the United Kingdom (UK), the call center industry stands as a foundational element of busi... Read more>>

Enhancing Call Centre ROI with Data-Driven Insights from Google Analytics

Posted by Janvi Anand on Sep 07, 2023 11:08:24 am
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Optimizing the Return on Investment (ROI) of contact Centres is critical in the fast-paced corporate environment of today. The call Centre is a crucial point of contact between a business and its clients, thus it has to be improved. Call Centres now ... Read more>>

What You Need to Know to Choose the Best Call Answering Service in Uk for Your Business

Posted by Janvi Anand on Aug 16, 2023 02:13:43 pm
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The importance of first-rate customer service cannot be emphasized in today's cutthroat business environment when customers have higher expectations than ever. The vital yet sometimes undervalued component of call answering lies at the core of ou... Read more>>

The Power of Face-to-Face: Leveraging Video Support for Personalized Inbound Call Centre Services

Posted by Janvi Anand on Aug 07, 2023 02:39:24 pm
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In today's hurried and interrelated environment, the importance of transparent communication and customized interactions can't be emphasized. The potential for face-to-face encounters has emerged as a game-changer in the client assistance ser... Read more>>

Boosting Business Growth with Latest Services in 2023

Posted by Janvi Anand on Aug 01, 2023 12:19:30 pm
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As the world gets more digital, companies are continuously looking for fresh approaches to engage with clients and create leads. Lead generation services and customer support services are two essential new services in recent years. A further growing ... Read more>>

The Future of Appointment Scheduling: How Call Centres are Embracing Technology

Posted by Janvi Anand on Jul 20, 2023 10:27:35 am
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In order to ensure effective time management and smooth client interactions, appointment scheduling is a crucial component of organizations across a variety of sectors. Call centres are adopting cutting-edge technologies to transform the future of ap... Read more>>

Bridging Gaps with AI in Telephone Answering Services

Posted by Janvi Anand on Jul 11, 2023 02:20:07 pm
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In today's highly competitive business environment, the importance of effective telephone answering services cannot be overstated when it comes to maintaining customer satisfaction and loyalty. The way a company communicates with its customers ca... Read more>>

The Impact of Big Data Analytics in Call Answering Services: Driving Informed Decision Making

Posted by Janvi Anand on Jun 20, 2023 12:24:26 pm
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Call answering services are essential in the fast-paced world of customer support in providing great service and guaranteeing client happiness. Call answering services are relying on big data analytics as a potent tool for guiding educated decision-m... Read more>>

The Power of Automation in Inbound Call Centres: Harnessing the Latest Technological Advancements

Posted by Janvi Anand on Jun 13, 2023 10:37:14 am
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Excellent customer care and assistance are provided by inbound call centres to businesses in a variety of sectors. For clients looking for support, information, or answers to their questions and problems, these centres serve as their main point of co... Read more>>

Cultural Intelligence and Global Reach: Why a UK Lead Generation Company Expands its Reach with an Indian Call Centre

Posted by Janvi Anand on Jun 01, 2023 03:00:43 pm
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The importance of cultural intelligence and global reach in corporate development plans is becoming more and more apparent in today's linked society. This is particularly true for UK lead generating businesses looking to expand their client base ... Read more>>

The Role of Artificial Intelligence in Modern Telephone Answering Services

Posted by Janvi Anand on May 26, 2023 03:02:06 pm
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In order to respond to consumer questions and issues quickly and effectively, telephone answering services are essential for modern organizations. These services had historically depended on call centres run by people, where qualified representatives... Read more>>

Enhancing Customer Satisfaction with Omnichannel Customer Support Services and Telephone Answering Service

Posted by Janvi Anand on May 22, 2023 12:10:58 pm
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Delivering outstanding customer service has grown to be a critical component of every successful organization in today's fast-paced and connected environment. Companies are using cutting-edge customer support tactics to match client expectations ... Read more>>

Dialing Up Success: The Inside Story of a UK Call Centre

Posted by Janvi Anand on Apr 28, 2023 12:19:55 pm
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Call centres are becoming a crucial component of many UK organisations, according to recent developments. They operate as a focal point for sales, support, and customer care and are crucial to preserving client loyalty and satisfaction. Call centres ... Read more>>

The Future of Customer Authentication with Voice Biometrics

Posted by Janvi Anand on Apr 17, 2023 02:31:25 pm
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The digital age has transformed customer expectations of fast and secure communications with businesses. In addition to providing round-the-clock customer support, answering services keep businesses connected to their clients. Cyber attacks and ident... Read more>>

The Winning Combo: Lead Generation and Telephone Answering Services

Posted by Janvi Anand on Apr 10, 2023 02:53:23 pm
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The process of locating and developing potential consumers of a company's goods or services is known as lead generation. It entails luring clients who are intrigued by what the company has to offer and nurturing them until they make a purchase. O... Read more>>

Why DIY Appointment Setting Is Costing You Business: Discover the Benefits of Professional Services

Posted by Janvi Anand on Apr 07, 2023 03:12:23 pm
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Setting appointments has grown to be a crucial step in the sales process in the cutthroat business environment of today. It is the procedure of getting in touch with prospective consumers or clients to arrange a meeting or talk to discuss a good or s... Read more>>

Agile in Action: Tackling Call Centre Challenges with Agile Methodology

Posted by Janvi Anand on Mar 11, 2023 11:51:17 am
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Businesses have been using agile methodologies to manage projects more efficiently and flexibly in recent years. A wide range of industries and sectors can benefit from this approach, including software development, call centres, customer service, an... Read more>>

Unlock Your Call Centre's Potential with the Right Benchmarking Metrics

Posted by Janvi Anand on Feb 02, 2023 11:43:57 am
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Call Centre metrics are an essential tool for measuring the performance and effectiveness of a call Centre. By collecting and analyzing data on key performance indicators (KPIs), call Centres can identify areas for improvement, set performance target... Read more>>

The Use of Gamification in Call Centre Training and Development

Posted by Janvi Anand on Jan 09, 2023 10:04:11 pm
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Gamification is the use of game-like elements in non-game contexts, and it has become an increasingly popular tool for training and development in call centre operations. By incorporating gamification elements into their training programs, call centr... Read more>>

How a phone answering service might increase your clientele

Posted by Janvi Anand on Dec 01, 2022 05:20:06 pm
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Acquire new customers is the ultimate goal of a company for the development and survival of enterprises. The importance of keeping customers is undeniable, and there is a straightforward action that all organizations can do to help both client acquis... Read more>>

Tips for Improving Call Centre Schedule Adherence

Posted by Janvi Anand on Jul 29, 2022 04:14:48 pm
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To the final break, scheduling is essential to the duties of every contact centre manager. All of us are aware of the consequences: if you don't have enough agents on duty during busy hours, your consumers will endure protracted wait times. Un... Read more>>

Effortless Methods to Raise Client Contentment

Posted by Janvi Anand on Jul 20, 2022 04:35:29 pm
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A study found that over the previous year, client satisfaction ratings had somewhat decreased. Customer satisfaction dropped four points from the previous year to 68 (out of 100), according to data gathered from customers in a variety of industries. ... Read more>>

15 Certain ways to lower your answering service bill in 2022

Posted by Janvi Anand on Jun 16, 2022 03:37:49 pm
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Isn't it true that you need money to make money? Isn't it an old proverb? The challenge is to strike the right balance so that when all of your bills are paid, you're still in the black at the end of the month.  How can company ow... Read more>>

Answering Services vs Virtual Receptionists

Posted by Janvi Anand on Jun 08, 2022 05:13:43 pm
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https://go4customer.co.uk/callcentreOn a fundamental basis, answering services and virtual receptionists aren't that dissimilar, despite having their own nomenclature. They used to be completely different, but as businesses have grown, they'v... Read more>>

Work more efficiently with an inbound call centre service

Posted by Janvi Anand on May 25, 2022 03:14:51 pm
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First impressions matter a lot when it comes to your business and creating your brand. Go4customer, an award-winning answering service, may provide your company with a competitive edge. You may get a considerable edge over competitors by having a han... Read more>>

10 Global Trends For Telephone Answering Service in the UK, 2022

Posted by Ayushi Awasthi on Jan 07, 2022 02:30:30 pm
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There are many professional communicators who are dependent on technology that allows businesses to connect with their stakeholders, raise consumer awareness, drive conversions, and track the effects of their efforts. While technology trends that con... Read more>>

IoT: The Guardian Angel of Call Centre Industry

Posted by Prachi Priya on Nov 03, 2020 11:37:29 am
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Smart devices are the new trend today! From sensors managing the traffic on the roads to in-house applications that control everything, IoT is everywhere. Internet of Things (IoT) symbolizes devices that are available around the world and are connect... Read more>>

AI Bots Advancing Call Centre Services!

Posted by Prachi Priya on Oct 17, 2020 10:43:39 am
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With the advancements in tech, Google’s human-like AI-driven call answering bot feels to be a boon for several service-providing companies. Call answering service for call centres has always been a highly significant factor where on-time availa... Read more>>

Perks of AI-Driven Telephone Answering Service!

Posted by Prachi Priya on Sep 05, 2020 10:48:04 am
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Automation is the need of the hour today with almost everything simplified with automated functions. “If you picture the journey of Chatbots from the 1960s to now, you can see that what was once a fantasy of being able to communicate with a ... Read more>>

Answering Service to Strengthen Customer-Business Bond!

Posted by Prachi Priya on Aug 27, 2020 11:23:28 am
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Customer satisfaction has always been a dream for companies. Strengthened brand image is always proportional to enriched customer experience, which is why organizations always experiment with new technologies to reach customers with eased services. ... Read more>>

The Significance of Toll-Free Numbers in the Age of Smart Systems!

Posted by Prachi Priya on Jul 09, 2020 10:08:10 am
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Today most of the businesses have customers that connect through social media platforms, emails, or texts. Such an era where digitalization has made business-customer communication easy, it is hard for several companies to digest the fact that toll-f... Read more>>

Why Remote Call Centres are the Next Big Thing!

Posted by Prachi Priya on Jul 02, 2020 11:23:30 am
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Customer service has always been supreme for all companies and so it is for call centres. Small and even big firms outsource their customer support to an outsourced call centre firm, as they want an experienced partner to take care of the business re... Read more>>

AI Helping Businesses Muddle Through COVID-19!

Posted by Prachi Priya on Jun 25, 2020 12:57:02 pm
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The Coronavirus pandemic has created a crisis like situation all over the world where the companies are compelled to adopt the ‘new normal’! The pandemic has changed the way of living and several companies will now function in a new manne... Read more>>

Google’s May 2020 Core Update: All You Need to Know!

Posted by Prachi Priya on May 06, 2020 03:07:09 pm
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It is common for Google to keep on updating its algorithm and the recent one is May Core Algorithm Update. In such uncertain times of COVID-19, the updates have brought uncertainty in trending keywords. Google comes up with numerous updates every yea... Read more>>

Tips to Accelerate the Inbound Call Centre Services!

Posted by Prachi Priya on Apr 27, 2020 02:41:42 pm
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With digital transformation taking over to accelerate the speed of service deliveries, call centres do not perform the same as before. With the use of artificial bots to speech recognition systems, AI has revolutionized call centre services. If we... Read more>>

Phone Answering Blunders that may Dissatisfy your Customer!

Posted by Prachi Priya on Apr 22, 2020 03:05:28 pm
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Phone answering services help to earn customer satisfaction and this is the reason most companies look for a reliable outsourcing partner to earn customer satisfaction for them. However, is telephone answering service reliable? Well, some mistakes... Read more>>

The Must-Have Features in Call Centre Software!

Posted by Prachi Priya on Apr 07, 2020 02:42:39 pm
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Life is Uncertain! Whether we talk about business services or daily life activities, nobody knows what is to happen next! This is the reason it is vital to have an adequate plan for everything. To run a business or while performing daily life chores,... Read more>>

Guidelines for Call Centre Agents’ Training Program

Posted by Prachi Priya on Mar 27, 2020 01:18:36 pm
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Every call centre company has certain set guidelines for its agents and some golden rules that it teaches the employees. Customer satisfaction is supreme, which is why all outsourcing contact centre firms take their agents’ training program ver... Read more>>

Chatbots Developing a Personal Connect: Here is How!

Posted by Prachi Priya on Jan 29, 2020 03:47:08 pm
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Whenever I am hungry, I ask my Whole Foods Bot, “What’s in my fridge?” Within seconds, the bot reveals that there is a mayo sandwich, broccoli, sprouts, cabbage and some sweets available. Isn’t it ravishing to have such a bot?... Read more>>

Practical Application of RPA in Contact Centres!

Posted by Prachi Priya on Jan 24, 2020 05:46:58 pm
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Robotic Process Automation (RPA) is all about automated technology, which works on metaphorical software robots. The technology aims to simplify services to the customer and look forward to a hassle-free business process management. When we talk a... Read more>>

Advantages and Disadvantages of BPO (Business Process Outsourcing)

Posted by Rahul Garg on Jul 20, 2019 06:08:55 pm
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Outsourcing Call Centre Services is a common business practice, which maximum organisations employ these days. To put it briefly, business process outsourcing is deemed as the key to a stronger customer base and stupendous business growth. Generally,... Read more>>

Top 4 reasons to dump Voicemail System for Phone Answering Service

Posted by Rahul Garg on Jul 16, 2019 04:52:30 pm
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A few years back, most of the organizations were reliant on the voicemail system to handle customer calls because this system offers consistent accessibility and lowers down the effort levels. With time, the majority of entrepreneurs have written off... Read more>>

4 Tips for Choosing the Right Call Answering Service

Posted by Rahul Garg on Jul 02, 2019 05:44:40 pm
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Customer service has become a battleground where businesses are taking on each other. This is so because a company that offers unsurpassable support service keep customer loyalty for ages. However, rendering prodigious solutions isn’t easy, as ... Read more>>

Top 7 Benefits of 24/7 Telephone Answering Service

Posted by Rahul Garg on Jun 14, 2019 12:49:48 pm
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In today’s always-connected world, businesses are supposed to be available all day and night so that customer calls can be handled perfectly. This is important with regard to business growth, as when your customers get a good calling experience... Read more>>

How Can Phone Answering Services Put Your Business In A Growing State?

Posted by Rahul Garg on May 10, 2019 05:09:40 pm
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Nowadays, it is crucial for businesses to have a customer-centric approach because that’s the only way to secure seamless growth. One of the major expectations customers currently have from brands is, ‘Always-on support service.’ ... Read more>>

How do Multilingual Call Centres help Global Brands?

Posted by Rahul Garg on Apr 20, 2019 11:27:31 am
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At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn’t easy as you have to act in a way they want you to. Evid... Read more>>

24 Hour Telephone Answering Service | A key to win Customer Loyalty

Posted by Rahul Garg on Mar 01, 2019 02:47:54 pm
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‘Growing profit levels,’ ‘Continuous improvement in business growth,’ etc. are mere wishes enterprises usually have. Such type of wishes can become true if business owners make every move to perfection. If we concentrate on to... Read more>>

3 reasons 24/7 Phone Answering Service is essential for Dental Practices

Posted by Rahul Garg on Jan 15, 2019 03:54:59 pm
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For any business, the thing that matters most is the happiness of customers. The same thing applies to dental practices that always wish good for patients. To keep the loyalty and trust of patients for a long time, it is extremely important for medic... Read more>>

Why do Business Owners avail 24/7 Answering Service from BPO Firms?

Posted by Rahul Garg on Oct 29, 2018 04:36:46 pm
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“I consider each customer as a family member who deserves nothing but the best service.” —Tammy Toh In this era, it is extremely important to offer unmatched support service because customers... Read more>>

7 Authentic Ways to Produce More Leads for Your Business

Posted by Khushboo Priya on Sep 25, 2018 02:12:43 pm
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By far the most efficient approach to deal with your leads is always to use a process that automatically brands you, supplies worth to your prospects, follows up with them, and sorts out the uninterested people. You may have the best product in t... Read more>>

Accomplish customer service goals with 24 hour Telephone Answering Service

Posted by Khushboo Priya on Sep 21, 2018 10:30:12 am
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In today’s automation-driven world, everybody is hypnotized and living under the influence of technology. No doubts, technology has eased our life to the extent that everything is possible today. For instance, if you want to shop you can do it ... Read more>>

How to Choose a Telephone Answering Service?

Posted by Mishika Chawla on Aug 29, 2018 03:18:39 pm
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“It is said that by 2020, 85 percent of the customer interactions will be handled without the assistance of a human being.” The importance of answering service cannot be denied in the modern day business scenario. The prime reason for ... Read more>>

How can Inbound Call Centres bring the Average Hold Time down?

Posted by Rahul Garg on Aug 09, 2018 05:10:58 pm
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In this hyper-competitive era, no one knows the value of customers better than business owners. To get the upper hand on the competitors, it is paramount to keep your customers happy. Therefore, business owners are always supposed to offer a remarkab... Read more>>

Remarkable Tips To Keep In Mind While Choosing 24/7 Answering Service

Posted by Rahul Garg on Jul 17, 2018 02:17:55 pm
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In this modern era, it is paramount to render supreme customer service in order to thrive and survive. To take the business to the next level, it is imperative to be available round-the-clock so that customers can easily avail the desired resolutions... Read more>>

Why is 24 Hour Answering Service imperative for Law Firm Owners in UK?

Posted by Rahul Garg on Jun 05, 2018 11:43:10 am
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With the time, 24/7 answering service has become a crucial part of the law firms. This is so because lawyers cannot answer potential or current client’s calls all the time owing to multiple reasons that include court hearings, interview with wi... Read more>>

5 Best Practices To Handle Challenging Customers

Posted by Sukriti Saini on May 24, 2018 10:42:59 am
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Only a call centre agent truly knows how hectic at times his job becomes. On an average, he attends at least 100 calls per day. While speaking to so many different people with a 30-minute lunch break in between is already a tough task in itself, they... Read more>>

A Brief intro to Medical Answering Services in UK

Posted by Polash Borah on May 04, 2018 04:40:26 pm
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BPO companies provide a host of services to a variety of industries. It might be difficult to find an industry that is alien to BPO services. The flexibility in their operational proceedings is a prime USP to attract businesses. Not to mention the co... Read more>>

How a 24/7 Telephone Answering Service in UK Comforts a Growing Business?

Posted by Shashvat Vats on Apr 21, 2018 04:48:49 pm
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Customers have become the main point of focus for businesses around the world. Business owners across the globe are leaving no stone unturned to offer best solutions to the customers. A study shows that majority (89%) of the customers instantly stop ... Read more>>

How to outsource 24 Hour Answering Service in UK? Why is it beneficial?

Posted by Shashvat Vats on Apr 16, 2018 04:32:46 pm
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The mural of customer service is transforming at a fast pace. With the inclusion of social media and mobile email in the customer support game, the expectations of the patrons are rocketing up. Because of this, businesses are finding it tougher to ju... Read more>>

Let’s See What UK Inbound Call Centre Services have in Store for You?

Posted by Kajal Sharma on Mar 12, 2018 11:37:37 am
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It has been many years that the call centre made its mark and proved its eminence in the trade market. There exist two ways of contacting the customers namely, inbound and outbound, both differing from each other in the direction of call initiation. ... Read more>>

Digital transformation: Redefining Call Centre Services and Customer Satisfaction in UK

Posted by Sakshi Srivastava on Feb 09, 2018 03:35:38 pm
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Be it inbound or outbound, call centres are on the front lines when we talk about customer engagement. For all queries and purposes, call centre agents are the face of the company. They are in direct contact with the customers and other partner compa... Read more>>

Selecting the Best Phone Answering Services in UK for your Business

Posted by Sakshi Srivastava on Feb 02, 2018 11:18:21 am
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Every call is an opportunity for businesses to make the clients happy and feel valued. Attracting new customers is the prime concern of every call centre outsourcing company. The live, bilingual, and technically expert agents are assigned to take you... Read more>>

No More Glitches with Telephone Answering Services

Posted by Kajal Sharma on Jan 01, 2018 02:42:51 pm
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Over a period of time call centres have been obsessing over perfection to leave a mark among the marketing strategies. Probably every seller’s ultimate goal is a large number of satisfied prospects. This aim can be achieved if you pay your hear... Read more>>

Incorporating telemarketing services into the digital world – Boon or Bane?

Posted by Sakshi Srivastava on Dec 05, 2017 01:55:47 pm
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With digital awareness overpowering the human efforts, it is required to switch over to the new approaches in order to compete in the competitive market. A set of whole new tools and resources have entered into the system, making it easy for the newe... Read more>>

4 Step Process to Evaluate Call Centre Companies

Posted by Sakshi Sharma on Nov 29, 2017 12:41:09 pm
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Call centres outsourcing has become more of a necessity and less of a luxury in today’s competitive business world. Irrespective of the size and nature of the company, businesses are looking for competent outsourcing units which hold the potent... Read more>>

4 Sure-fire Ways of Ensuring Customer Satisfaction over the Phone

Posted by Sakshi Sharma on Nov 22, 2017 11:35:53 am
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What do your customers get to hear when they call you? Have you deployed a receptionist to answer their queries or you provide them with the assistance of a 24 hour telephone answering service? It is known to all that the digital world has been very ... Read more>>

How Outbound Call Centres are Providing Exceptional Answering Services to the Logistic Companies?

Posted by Kavita Deuri on Oct 09, 2017 02:48:28 pm
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Enticing your customer has become harder as companies are commencing invaluable ideas within call centres to involve prospects and reach the targeted audience. Unlikely, customers are demanding high-quality services due to inevitable growth in techno... Read more>>

Emancipate your customer service goals with the help of a virtual telephone answering receptionist

Posted by Kavita Deuri on Sep 22, 2017 02:41:20 pm
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The market scenario has grown to be a competitive one and the business environment is compelling decision makers to engage certain proficient strategies that can eventually help organisations control and maintain the level of consumer engagement with... Read more>>

3 tips to brush-up cold-calling aptitudes to accomplish prodigious appointment -setting

Posted by Kavita Deuri on Sep 13, 2017 01:04:26 pm
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In this heavily legislated market competition, companies must appoint suave and eloquent representatives to represent their brand. However, if the representatives are not given a single chance to gamble on their sales and meet the prospects than thei... Read more>>

The truth about generating B2B leads with the help of answering services

Posted by Kavita Deuri on Aug 28, 2017 11:28:18 am
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A fun fact, wearing a tie to your office premises will make your agents look presentable but it won’t guarantee you ‘leads’. Without leads a company is likely to fall into the market purgatory and to climb up to the impervious la... Read more>>

Answering services are saving unnecessary expenditure for small businesses

Posted by Kavita Deuri on Aug 21, 2017 11:04:55 am
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 A lot of business owners have a misconception about answering services. Most of them tend to dismiss the approach due to its unethical service costs. However, only a few of them know that joining forces with a service provider is a worthy inves... Read more>>

Quadruple Measures to Reduce Customer Struggle

Posted by Kavita Deuri on Aug 16, 2017 12:40:37 pm
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When a customer call an organisation customer support centre to register complain or state an issue about the brand they considerately seek for simple and convenient resolutions while interacting with representatives. However, it has been proven t... Read more>>

Comprehensive Business Growth with the Help of bilingual Call Answering Services

Posted by Kavita Deuri on Aug 08, 2017 03:38:25 pm
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  Linguistic and cultural diversity beyond boundaries are different from each other. It is what makes us all different and unique from each other. The ubiquitous notion of diversity could be equally defined from the plethora of different terr... Read more>>

How to Choose the Most Suitable Inbound Call Centre for your Business?

Posted by Sakshi Sharma on Aug 04, 2017 12:56:04 pm
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Communication is that linking pin between you and your customers that enables them to convey their thoughts and express their concerns freely. At times, however, it can certainly get a bit difficult for you to manage all the calls singlehandedly. Cre... Read more>>

Multi-Channel Support: The Future of Customer Service

Posted by Priyanka Thakur on Jun 15, 2017 11:34:08 am
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Organisations, regardless of the fact whether they are multinational business organisations or small or medium sized enterprises, have been outsourcing their business processes for a long time. Over all these years these organisations have not only s... Read more>>

Leverage the Technology for Your Business’ Success: Run Business on Auto-pilot

Posted by Priyanka Thakur on May 03, 2017 10:43:55 am
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In today’s world of smart phones and smart televisions, everyone is going after the smart technology. Even industry experts are of the opinion— hard work pays, but smart work is here to stay. Taking cues from this verdict, an increasing n... Read more>>

Answering Service: A Solution that Makes You In Charge of Your Business

Posted by Priyanka Thakur on Apr 21, 2017 06:00:38 pm
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In the present day market scenario, where business world is witnessing cut-throat competition and customers are being spoilt for choices, organisations are left with no other option than offer quality services at competitive prices and supplement the... Read more>>

How is Motivation a Key Factor in Call Centres?

Posted by Rishabh Arora on Mar 21, 2017 03:00:32 pm
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Many industry experts will agree that it is difficult to maintain high levels of productivity from their employees over a period of time. It has been as a constant challenge to keep the workforce motivated. This fact is especially true when we put th... Read more>>

4 Secrets To Ensure Impeccable Customer Service

Posted by Sakshi Sharma on Feb 16, 2017 05:00:10 pm
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Customer service – one factor because of which small businesses are preferred over multi-billion dollar international chains. The way a company treats its customers says it all about the organisation. You might be having the most competent prod... Read more>>

How can a Live Call Answering Service Benefit your Growing Company

Posted by Taniya arya on Dec 09, 2016 12:22:11 pm
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Have you ever pondered about switching to a live call answering service to deliver quality support to your customers? When your company is experiencing a high influx of customer calls because of increased business functions, it’s crucial to mak... Read more>>

Top Five Call Answering Tips to Deal with Angry Customers

Posted by Taniya arya on Nov 17, 2016 12:15:22 pm
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Angry customers are, unfortunately, a part of the business life. The way you answer a disgruntled customer will determine whether he goes on to explain his experience to all his friends and relatives that how terrible your service is or instead rave ... Read more>>

Automate Telephone Answering Services For Better Customer Experience

Posted by Taniya arya on Sep 29, 2016 05:50:28 pm
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Today, every business pioneer is looking forward to outreach a new customer base to thrive in this stiff competition. Not attending a customer call means losing a lucrative business deal. In fact, the major setback for your company is when you fail t... Read more>>

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