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Go4customer Blog

Perks Call Centres bring to your E-Commerce Business

Posted by Prachi Priya on Dec 05, 2019 05:59:54 pm
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Decades ago, nobody dreamt that online shopping would be the reason for the rise of the E-Commerce industry. Today, online shopping has simplified things for the user making everything available at the fingertips of individuals. I remember the tim... Read more>>

Strengthening Call Centre Operations with Social Media Marketing

Posted by Prachi Priya on Nov 28, 2019 03:38:50 pm
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Did you know that customers spend around 20-40% extra time with companies that connect with them through social media? Well, social media today is necessary for efficient call centre services. Earlier social media and call centres were seen as having... Read more>>

How Can Call Centers Skyrocket their Revenue?

Posted by Prachi Priya on Nov 21, 2019 03:17:33 pm
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Over thousands of companies all over the world rely on call center services for effective business performance. Not all companies have in-house experts sitting in cubicles to answer high volume calls. Small companies always look for an outsourced exp... Read more>>

Checkpoints Before Setting up a Call Center in India

Posted by Swapnil Shukla on Nov 14, 2019 03:29:16 pm
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Seeing the great business prospects in the call center services in India, many business-minded people jumped into this profound terrain. Thinking of a business and its implementation has a world of differences. Therefore, the answer to “How to ... Read more>>

The Proliferation of Call Centers in India - A Boon or A Bane?

Posted by Swapnil Shukla on Nov 11, 2019 04:23:56 pm
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The number of call centers that have increased in India in the past decade is superabundant. A big amount of workforce works in hundreds of call centers located in almost all the big and small cities of the country. But the jobs in call centers is no... Read more>>

Meanwhile Profit Margin is Dropping, Will It Still be Profitable to do Call Center Business in India?

Posted by Swapnil Shukla on Nov 06, 2019 03:01:49 pm
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It’s becoming harder and harder for the BPO firms to translate the costs into profit with increasing competitive edge along with the post-recession effects, the profit margin is dropping without any doubt. Though generating profit is not the pr... Read more>>

What is the Difference Between Customer Service and Customer Support?

Posted by Swapnil Shukla on Oct 23, 2019 04:40:35 pm
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There is a thin line difference between customer support and customer service. Both come from the same parent industry and involve in providing support to the customers facing any query regarding the product of the client or any service. You can unde... Read more>>

Top Fascinating Tips to Make an Efficacious Outbound Call Strategy

Posted by Rahul Garg on Sep 30, 2019 03:06:24 pm
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Having a word with customers easy if they make the call first because when you try to make contact with them, you often end up in their voicemail system. These days, people don’t prefer to answer calls coming from an unknown number, and this sh... Read more>>

Want to Witness Soaring Net Promoter Score? Approach Eminent Inbound Call Centres

Posted by Rahul Garg on Sep 17, 2019 02:34:31 pm
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At the present time, every business wants to listen positive words about its products and services because negative reviews spread like a wildfire in this age of smartphones. Of course, if customers are unhappy with products and after-sales solutions... Read more>>

How Can Recognised Call Centres in UK Render Staggering Services?

Posted by Rahul Garg on Aug 17, 2019 03:32:09 pm
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In this day and age, giving proper attention to noncore business functions is as important as staying focussed on core competencies, because you cannot thrive by only staying focussed on core business activities. By and large, it is significant to ha... Read more>>

3 Reasons behind the Failure of B2B Lead Generation Strategy

Posted by Rahul Garg on Aug 13, 2019 12:18:30 pm
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The word — ‘Leads’ — comprises a few words but takes so many efforts to come in the sales funnel. It doesn’t matter how much it is difficult to generate leads, you must strive for loading the sales funnel as that’s... Read more>>

Call Centre Outsourcing: A Way to Tackle High Call Wrap-Up Time

Posted by Rahul Garg on Aug 09, 2019 02:31:20 pm
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In this customer-oriented era, organizations need to offer an awe-inspiring support service. Do you know when customer service operations can be operated with flying colours? Nope! When tasks, after ending support interactions, get done perfectly. ... Read more>>

Twitter: A Modern Lead Generation Tool For Businesses

Posted by Rahul Garg on Aug 07, 2019 03:03:38 pm
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These days, the lead generation process is deemed as a gruelling task because companies that wish for quality leads facing hassle while filling up their sales pipeline. Why is it so? Because potential customers don’t come to brands by simply gettin... Read more>>

Advantages and Disadvantages of BPO (Business Process Outsourcing)

Posted by Rahul Garg on Jul 20, 2019 06:08:55 pm
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Outsourcing call centre services is a common business practice, which maximum organisations employ these days. To put it briefly, business process outsourcing is deemed as the key to a stronger customer base and stupendous business growth. Generally,... Read more>>

Top 4 reasons to dump Voicemail System for Phone Answering Service

Posted by Rahul Garg on Jul 16, 2019 04:52:30 pm
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A few years back, most of the organizations were reliant on the voicemail system to handle customer calls because this system offers consistent accessibility and lowers down the effort levels. With time, the majority of entrepreneurs have written off... Read more>>

How to produce qualified leads with Video Marketing?

Posted by Rahul Garg on Jul 12, 2019 05:00:21 pm
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To roll the success ball continuously, it is paramount for organizations to pile up the qualified leads in the sales funnel. But that’s not easy, as the lead generation process has become a challenging task with time. The major reason behind th... Read more>>

How to handle inbound calls?

Posted by Rahul Garg on Jul 09, 2019 03:02:58 pm
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The number of inbound calls grows with the success rate of the business. From the business’s point of view, handling inbound calls properly is instrumental to maintain the relationship with customers. Plus, your business’s brand image str... Read more>>

3 Outbound Calling Blunders That Stop Sales Growth From Improving!

Posted by Rahul Garg on Jul 05, 2019 05:21:51 pm
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These days, organizations of all sizes strive to accomplish one fundamental target — High sales growth. To understand this approach, you don’t require a rocket scientist as high sales growth signals to rise in profit levels.   ... Read more>>

4 Tips for Choosing the Right Call Answering Service

Posted by Rahul Garg on Jul 02, 2019 05:44:40 pm
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Customer service has become a battleground where businesses are taking on each other. This is so because a company that offers unsurpassable support service keep customer loyalty for ages. However, rendering prodigious solutions isn’t easy, as ... Read more>>

How can Chatbots Improve Customer Service?

Posted by Rahul Garg on Jul 01, 2019 05:07:18 pm
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At the present time, it is very crucial for businesses to aim for enriching customer experiences, as this would help to secure a better growth rate. Currently, every reputed BPO company is investing a big chunk of money in artificial intelligence, as... Read more>>

Top 5 Major Benefits of Inbound Call Centre Outsourcing

Posted by Rahul Garg on Jun 19, 2019 03:31:26 pm
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In this day and age, call centre outsourcing is laying a smooth path for businesses. By means of outsourcing call centre services, companies can easily manage both core and non-core business activities without confronting much fuss. MNCs usually o... Read more>>

Top 7 Benefits of 24/7 Telephone Answering Service

Posted by Rahul Garg on Jun 14, 2019 12:49:48 pm
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In today’s always-connected world, businesses are supposed to be available all day and night so that customer calls can be handled perfectly. This is important with regard to business growth, as when your customers get a good calling experience... Read more>>

In-House vs. Outsourced Call Centre — Which Should Businesses Opt For?

Posted by Rahul Garg on Jun 11, 2019 04:59:52 pm
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Customer satisfaction has always been a top priority, no matter whether your business is service/product-oriented. To keep running a business in a thriving manner, it is vitally important to give an accurate and prompt response whenever a customer ap... Read more>>

Top 5 Call Centre Best Practices

Posted by Rahul Garg on Jun 04, 2019 05:43:30 pm
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In this day and age, for businesses, giving proper attention to noncore business functions is equally important, comparing with core competencies. Specifically, call centre operations should be handled with proper care because that’s how you ca... Read more>>

What is the difference between Call Centre and BPO?

Posted by Rahul Garg on May 22, 2019 03:40:42 pm
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To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, isn’t as easy as it sounds. Thus, the need for a call centre outsourcing company takes place. Usually, pe... Read more>>

How Can Phone Answering Services Put Your Business In A Growing State?

Posted by Rahul Garg on May 10, 2019 05:09:40 pm
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Nowadays, it is crucial for businesses to have a customer-centric approach because that’s the only way to secure seamless growth. One of the major expectations customers currently have from brands is, ‘Always-on support service.’ ... Read more>>

Content Marketing: An Effective Lead Generating Tool

Posted by Rahul Garg on Apr 29, 2019 10:24:34 am
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As far as the marketing world is concerned, the content has always been deemed as the king. It is because high-quality content helps to create a hype for products/services on the internet. For the very same reason, every specialised lead generation c... Read more>>

How do Multilingual Call Centres help Global Brands?

Posted by Rahul Garg on Apr 20, 2019 11:27:31 am
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At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn’t easy as you have to act in a way they want you to. Evidently, p... Read more>>

Pros and Cons of Outsourced Call Centre Services!

Posted by Prachi Priya on Apr 11, 2019 04:59:05 pm
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Which is correct- Outsource or not to outsource? This is the most frequently asked question by several businesses even today! With increasing business competition, many companies nowadays demand freedom from customer support functions, so that they f... Read more>>

Outsourcing: A way to ensure response for maximum Customer Service Calls

Posted by Rahul Garg on Mar 28, 2019 11:47:26 am
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In this day and age where keep improving is the key to customer base expansion, business owners shouldn’t let their guard down. It is because carelessness while manufacturing products or handling customer service operations could make a direct ... Read more>>

Contact Centre and Call Centre: How do these differ!

Posted by Prachi Priya on Mar 26, 2019 11:38:07 am
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When we talk about call centre outsourcing and contact centre assistance, people have this assumption that both services are the same and are synonyms for each other. However, do you know the difference between contact centre and call centre? Both ar... Read more>>

24 Hour Telephone Answering Service | A key to win Customer Loyalty

Posted by Rahul Garg on Mar 01, 2019 02:47:54 pm
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‘Growing profit levels,’ ‘Continuous improvement in business growth,’ etc. are mere wishes enterprises usually have. Such type of wishes can become true if business owners make every move to perfection. If we concentrate on to... Read more>>

Want to give Exhilarating Customer Service Experience? Follow these tips!!

Posted by Rahul Garg on Feb 27, 2019 11:25:15 am
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There was a time when offering a good product at a nominal rate was enough to keep existing customers happy. Nowadays, however, the situation has turned on its head as modern customers want reliable products at an affordable price and superb support ... Read more>>

3R rule of Customer Service Operation Businesses should be following

Posted by Rahul Garg on Feb 19, 2019 03:09:43 pm
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In this era where companies are involved in cutthroat competition, it is prominent to play all cards right. Besides attention-grabbing products, there is one other factor that can help to gain the upper hand on business rivals, and it is customer ser... Read more>>

3 infallible tips Outbound Call Centres want Telemarketers to remember

Posted by Rahul Garg on Feb 07, 2019 03:32:16 pm
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At the present time, the demand for outbound call centres’ telemarketing services is on the peak. Businesses are looking for a call centre outsourcing partner because telemarketing is one of those techniques that can improve the sales graph wit... Read more>>

Customised Customer Service: The way for Business Expansion

Posted by Rahul Garg on Jan 31, 2019 04:47:31 pm
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In today’s era, expanding a business is quite difficult owing to the ongoing cutthroat competition. However, customer service is one of the most crucial factors that can pave a way for business expansion. This is so because companies that have ... Read more>>

3 reasons ACD System helps to render quality Customer Service Experience?

Posted by Rahul Garg on Jan 24, 2019 05:50:33 pm
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At the present time, you can keep your business safe and sound by taking care of customers’ needs. This factor is fundamental because if you offer impeccable support service at the time of need, customers are more likely to stay connected with ... Read more>>

3 reasons 24/7 Phone Answering Service is essential for Dental Practices

Posted by Rahul Garg on Jan 15, 2019 03:54:59 pm
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For any business, the thing that matters most is the happiness of customers. The same thing applies to dental practices that always wish good for patients. To keep the loyalty and trust of patients for a long time, it is extremely important for medic... Read more>>

4 qualities Customer Service Agents must possess for better CX Levels

Posted by Rahul Garg on Jan 05, 2019 11:34:47 am
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In this customer-centric world, the credibility of any business depends on the quality of support service. This is so because the level of support service tells how much you are willing to take care of customers’ needs. This factor cannot be ta... Read more>>

4 Customer Frustrations that can harm Business’s Credibility

Posted by Rahul Garg on Dec 29, 2018 03:12:04 pm
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“Every company's greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf To enjoy success for a long-term, it is significant for business owners to keep customers happy. This can ... Read more>>

How do Inbound Call Centres keep the Average Response Time in check?

Posted by Rahul Garg on Dec 24, 2018 11:50:41 am
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For businesses, it is extremely important to keep customers happy and valued so as to secure a long-term relationship. A fast response is a factor that can make customers feel that you really care about them. According to industry reports, furthermor... Read more>>

5 Best Examples of Good Customer Service

Posted by Rahul Garg on Dec 18, 2018 04:13:41 pm
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“Building a good customer experience does not happen by accident. It happens by design.” — Clare Muscutt In the 21st century, it is believed that customer service is the lifeline of any growing business. It is so because i... Read more>>

What is the Difference between Inbound and Outbound Call Centres?

Posted by Rahul Garg on Dec 14, 2018 12:28:42 pm
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Every company has a significant number of departments that interact with customers for different purposes. However, sometimes customers struggle while getting in touch with a company due to unavailability of representatives, which consequently, creat... Read more>>

Why shouldn’t Firms run a Pre-Employment Background Check by themselves?

Posted by Rahul Garg on Dec 13, 2018 10:53:46 am
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For any company, having a myriad of dexterous employees is vital because that’s the only way to increase the pace of business growth. It is so because diligent employees always push their limits while doing their work, which consequently, incre... Read more>>

How can Outbound Call Centres secure Telemarketing Success?

Posted by Rahul Garg on Dec 04, 2018 11:43:14 am
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Nowadays, companies are pushing their limits so that they can come up with some prodigious products that can draw the attention of maximum customers. To boost the sales of products, promotion is vital. Here, telemarketing seems a perfect option becau... Read more>>

4 splendid Lead Generation Strategies that can do wonders for Business

Posted by Rahul Garg on Nov 27, 2018 03:16:58 pm
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At the present time, competition among companies has been increasing with every passing day because all of them want to set new benchmarks in terms of profit levels. To sustain in cut-throat competition, therefore, it is extremely important to fill t... Read more>>

Do’s and Don’ts for Telemarketers to achieve better Sales Results

Posted by Rahul Garg on Nov 21, 2018 12:25:55 pm
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Do you know which factor can open the door of success for business owners? ‘High sales of products.’ To increase the sales of products, promotion is vital. Here, telemarketing comes to mind because it ensures better results without any hu... Read more>>

How do Help Desk Call Centres improve First Response Time?

Posted by Rahul Garg on Nov 14, 2018 03:51:09 pm
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In this customer-centric world, most of the organisations avail call centres services from reputed BPO firms so that impeccable resolutions could be delivered promptly. And providing satisfactory solutions is extremely important because customers gen... Read more>>

Top 4 Pre-Employment Background Check delusions that Job Seekers have

Posted by Rahul Garg on Nov 06, 2018 12:56:08 pm
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Nowadays, pre-employment background screening is deemed as one of the crucial parts of the hiring process because the resume falsification rate has been increasing with every passing day. If industry reports are anything to go by, 58% of job candi... Read more>>

How to create reliable Telemarketing Scripts for better Sales Results?

Posted by Rahul Garg on Nov 01, 2018 03:37:29 pm
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In the telemarketing world, a meaningful dialogue with prospects is everything. For this, it is paramount to have an automatic dialer system and a team of diligent telesales agents. Apart from these, there is one other thing that is vitally important... Read more>>

Why do Business Owners avail 24/7 Answering Service from BPO Firms?

Posted by Rahul Garg on Oct 29, 2018 04:36:46 pm
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“I consider each customer as a family member who deserves nothing but the best service.” —Tammy Toh In this era, it is extremely important to offer unmatched support service because customers... Read more>>

3 prodigious B2C Lead Generation Strategies to fill the Sales Funnel

Posted by Rahul Garg on Oct 16, 2018 05:42:29 pm
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To keep the business evolving, it is prominent to ensure that the sales funnel is fully loaded with the qualified leads. Here, organisations have only two options — generate leads on your own or approach a reputed outbound call centre to avail ... Read more>>

Why are availing Call Centre Services beneficial for Business?

Posted by Rahul Garg on Oct 06, 2018 12:19:33 pm
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‘‘Do what you do best, and outsource the rest.’’                                                  ... Read more>>

Tips to generate effective leads with Telemarketing

Posted by Khushboo Priya on Sep 27, 2018 11:38:01 am
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Success isn't something that will come walking to your door. Instead, you will require to put in great efforts to achieve it. So have you seen any business transforming into a market leader overnight? Probably not. If yes then I assume you kno... Read more>>

7 authentic ways to produce more leads for your business

Posted by Khushboo Priya on Sep 25, 2018 02:12:43 pm
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By far the most efficient approach to deal with your leads is always to use a process that automatically brands you, supplies worth to your prospects, follows up with them, and sorts out the uninterested people. You may have the best product in t... Read more>>

Accomplish customer service goals with 24 hour Telephone Answering Service

Posted by Khushboo Priya on Sep 21, 2018 10:30:12 am
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In today’s automation-driven world, everybody is hypnotized and living under the influence of technology. No doubts, technology has eased our life to the extent that everything is possible today. For instance, if you want to shop you can do it sitt... Read more>>

A definitive guide to Live Chat Support

Posted by Khushboo Priya on Sep 19, 2018 02:46:04 pm
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The industry is getting more competitive with each passing day. And businesses are constantly making efforts to serve their customers with multiple alluring offers. Therefore, it has become highly crucial for the telemarketing companies to keep yours... Read more>>

7 B2B Lead Generation Ideas to boost your business’ ROI

Posted by Khushboo Priya on Sep 15, 2018 11:15:21 am
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Half of the year has already passed and some industry professionals are still looking for ideas to elevate their business growth. As said, it’s never too late. If you stayed behind this year than don’t worry you can be ahead of your compe... Read more>>

4 Hidden Live Chat Mistakes that Support Agents aren’t aware of

Posted by Rahul Garg on Sep 12, 2018 02:28:44 pm
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In this hyper-competitive era, business owners avail call centre service from BPO firms because of two reasons — to keep customers happy and to stay ahead of competitors. BPO firms of UK, Australia, etc. always try their best while rendering cu... Read more>>

Do’s & Don’ts to create perfect Call Scripts

Posted by Rahul Garg on Sep 07, 2018 05:51:51 pm
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‘‘Work hard in silence, let your success be your noise.’’ - Frank Ocean In the business world, it is believed that hard work is the key that can help to fulfil your desires. In order to create a positive image of the bus... Read more>>

How to Choose a Telephone Answering Service?

Posted by Mishika Chawla on Aug 29, 2018 03:18:39 pm
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“It is said that by 2020, 85 percent of the customer interactions will be handled without the assistance of a human being.” The importance of answering service cannot be denied in the modern day business scenario. The prime reason for ... Read more>>

4 Phenomenal Tips that Telemarketers Must Keep in their Mind

Posted by Rahul Garg on Aug 27, 2018 03:00:40 pm
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‘‘Never give up. Today is hard, tomorrow will be worse, but the day after tomorrow will be sunshine.’’ - Jack Ma Hard work and patience are the two major factors that can help to get the desired results. Telemarketing ob... Read more>>

Do’s and Don’ts to nurture B2B Leads via Email Marketing

Posted by Rahul Garg on Aug 24, 2018 11:48:19 am
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From the business’s point of view, having so many leads is definitely pleasing to the eye. But at the end of the day, the fact that matters is how many prospects are turned into customers. That’s why it is essential to nurture leads. A... Read more>>

Top 5 tips to enhance Customer’s Live Chat Experience

Posted by Rahul Garg on Aug 21, 2018 11:31:44 am
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For any business, the biggest asset is customers. Therefore, it is vital to meet the expectations of customers. In today’s digital era, customers prefer to avail the desired services via live chat. Obviously, other popular channels like voice a... Read more>>

How can Marketers generate Qualified Leads via Email Marketing?

Posted by Rahul Garg on Aug 14, 2018 05:21:18 pm
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To make a business sustain this hyper-competitive era, it is paramount to fill the sales funnel with quality leads. However, doing so is far more stringent that saying so. With the time, 85% of marketers consider email marketing as their first cho... Read more>>

How can Inbound Call Centres bring the Average Hold Time down?

Posted by Rahul Garg on Aug 09, 2018 05:10:58 pm
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In this hyper-competitive era, no one knows the value of customers better than business owners. To get the upper hand on the competitors, it is paramount to keep your customers happy. Therefore, business owners are always supposed to offer a remarkab... Read more>>

How can UK Call Centre Companies Improve their Performance?

Posted by Sukriti Saini on Jul 25, 2018 12:17:58 pm
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You may have opened an outbound telemarketing company but the real struggle is never in opening a company but in running it. A company cannot thrive without a good team of employees. In the case of outbound telemarketing companies, you must have an e... Read more>>

Blunders that can Harm Your Company’s Reputation

Posted by Sukriti Saini on Jul 23, 2018 03:46:43 pm
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The internet is a huge and intimidating place to be. Nowadays, it is inevitable for businesses to be on social media and have a website. The companies have to follow the notion be everywhere where your customers are. In fact, on the internet, there a... Read more>>

A Quick Guide to Lead Generation Funnel UK

Posted by Sukriti Saini on Jul 21, 2018 03:27:32 pm
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Generating good leads is of paramount importance for every business. Leads help the business in prospering as the leads are nurtured and handled by the marketing team and sales team respectively. If lead generation is done rightly it can deliver high... Read more>>

Remarkable Tips To Keep In Mind While Choosing 24/7 Answering Service

Posted by Rahul Garg on Jul 17, 2018 02:17:55 pm
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In this modern era, it is paramount to render supreme customer service in order to thrive and survive. To take the business to the next level, it is imperative to be available round-the-clock so that customers can easily avail the desired resolutions... Read more>>

Why should Companies avail Outsourced Inbound Call Centre Service?

Posted by Rahul Garg on Jul 16, 2018 12:02:58 pm
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With the time, business owners have understood that it is significant to retain customers in order to survive the ongoing cutthroat competition. For the same reason, most of the companies drop the idea to run an in-house call centre and go for BPO fi... Read more>>

Do’s & Don’ts to conduct effective Pre-employment Screening

Posted by Rahul Garg on Jul 09, 2018 05:28:55 pm
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No one can deny this fact that employees have always been the face of companies of all sizes. To maintain the business’s credibility, it is paramount to appoint the ideal candidates that can take the business to the next level with the help of ... Read more>>

Which are top metrics that boost Help Desk Call Centre’s productivity?

Posted by Rahul Garg on Jul 03, 2018 11:01:01 am
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It is a fact that call centres are the backbone of IT industry because they help in rendering astounding customer service to keep customers happy. This factor not only offers stability to the business but also ensures a long-term association with cus... Read more>>

All That You Need To Know About the UK Lead Generation Companies

Posted by Sukriti Saini on Jul 02, 2018 05:07:38 pm
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Introduction The businesses whether B2B or B2C are quite aware of the necessity of good lead generation companies for their sales and business growth. Because of this, the businesses start looking for a lead generation company. While searching for... Read more>>

Best Tips to Make Every Outbound Call Successful

Posted by Sukriti Saini on Jun 30, 2018 12:37:40 pm
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Out of all the individuals who have ever worked in or are working in a call centre are aware of the importance of outbound call centre services. This segment of call centre services doesn’t just involve telemarketing but also some other service... Read more>>

How to Ace a Call Centre Job in UK?

Posted by Sukriti Saini on Jun 27, 2018 11:17:23 am
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Working in a UK call call centre demands a lot of patience and confidence. Whether you take care of the help desk call centre function or the customer support, you have to deal with different kind of people. Moreover, you are also expected to treat e... Read more>>

Best B2C Lead Generation Ideas You Need To Implement Right Now

Posted by Sukriti Saini on Jun 25, 2018 02:56:47 pm
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Every business wants to increase its revenue and grow as soon as possible. However, the same is not possible without having a concrete plan and proper execution of it. Let’s leave the tips on executing a UK B2C lead generation plan for later and fo... Read more>>

What are the Features of Call Centre Systems?

Posted by Sukriti Saini on Jun 20, 2018 04:42:19 pm
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Every company needs to outsource its call centre functions to a reliant call centre service provider. However, the work of a company doesn’t end after choosing the call centre, they also need to decide the features they would like to avail for ... Read more>>

6 Call Centre Best Practices You Must Adopt before it’s Too Late

Posted by Sukriti Saini on Jun 11, 2018 02:23:07 pm
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The call centre outsourcing industry is thriving more and more each day. There are ample of job opportunities for the public, partnership opportunities for the call centres and the competition is cut-throat. However, even when everything is in the fa... Read more>>

Why is 24 Hour Answering Service imperative for Law Firm Owners in UK?

Posted by Rahul Garg on Jun 05, 2018 11:43:10 am
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With the time, 24/7 answering service has become a crucial part of the law firms. This is so because lawyers cannot answer potential or current client’s calls all the time owing to multiple reasons that include court hearings, interview with wi... Read more>>

Why are Businesses opting for Call Centre Outsourcing?

Posted by Rahul Garg on Jun 01, 2018 12:54:00 pm
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In this era, most of the companies want to expand their business to set the new standards in terms of success. To make that happen, BPO firms always get approached as they allow business owners to put the full focus on core competencies by taking car... Read more>>

5 Best Practices To Handle Challenging Customers

Posted by Sukriti Saini on May 24, 2018 10:42:59 am
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Only a call centre agent truly knows how hectic at times his job becomes. On an average, he attends at least 100 calls per day. While speaking to so many different people with a 30-minute lunch break in between is already a tough task in itself, they... Read more>>

Why are WFM Tools Necessary in Call Centre Companies?

Posted by Sukriti Saini on May 21, 2018 05:41:16 pm
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Just like every other industry, call centre industry also faces stiff competition. In order to withstand such competition or maybe stay ahead of the competition, they deploy various latest technology, infrastructure, brilliant employees and what not.... Read more>>

Outbound Telemarketing Services UK: Opportunity to Increase Sales & Save Time

Posted by Sukriti Saini on May 18, 2018 04:17:19 pm
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In a world which is swayed by the advertisement industry, it is easy for the companies to overlook the importance of telemarketing services. But the fact that outbound telemarketing services in UK can get more leads for your business and can help you... Read more>>

Lead Generation Call Centre: Best Ways To Open A Cold Call

Posted by Sukriti Saini on May 16, 2018 10:49:39 am
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The sales person of your company may be a crackerjack in dealing with the prospects, face-to-face. But the chances of them having the required skills to convince a potential over call are seldom. Different job profiles require different traits. Devia... Read more>>

Why and how businesses use lead software and lead magnets?

Posted by Admin on May 10, 2018 05:31:57 pm
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Perhaps the most important factor to attain and retain a consistent growth rate for any business is to keep their sales pipeline filled with quality leads at all times.  But it’s easier said than done. Quality leads are not easy to come by, especi... Read more>>

The relevance of Outbound in Inbound Call Centre UK

Posted by Polash Borah on May 08, 2018 03:34:39 pm
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The advent of the BPO industry and its popularization has familiarized the world with two terms ‘outbound’ and ‘inbound’. Both of them are integral to the various processes and functions within a business. Basically, both the ... Read more>>

A brief intro to Medical Answering Services in UK

Posted by Polash Borah on May 04, 2018 04:40:26 pm
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BPO companies provide a host of services to a variety of industries. It might be difficult to find an industry that is alien to BPO services. The flexibility in their operational proceedings is a prime USP to attract businesses. Not to mention the co... Read more>>

How to increase revenue using Lead Generation Services?

Posted by Shashvat Vats on Apr 27, 2018 02:40:33 pm
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There is not an iota of doubt that running a business is directly related to the revenue generated. And to generate the revenue, you require acquiring more customers and keep your existing patrons. Now, acquisition of a customer is done through a len... Read more>>

Top 6 reasons why an outsourced Help Desk Call Centre is good

Posted by Shashvat Vats on Apr 24, 2018 11:11:17 am
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Help desk services have become extremely significant for your business but if you are planning to maintain an in-house for the same, it might not be a good idea. Saying it otherwise, your employees get too occupied resolving customers tech-related qu... Read more>>

How can Inbound Call Centre Services stop revenue loss for your Business?

Posted by Shashvat Vats on Apr 23, 2018 03:14:24 pm
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With numerous businesses now operating online, it is of no surprise that so many people think that most successful marketing campaigns can be implemented via email outreach, lead forms filling, and web chat software. After all, that’s what is r... Read more>>

How a 24/7 Telephone Answering Service in UK comforts a growing business?

Posted by Shashvat Vats on Apr 21, 2018 04:48:49 pm
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Customers have become the main point of focus for businesses around the world. Business owners across the globe are leaving no stone unturned to offer best solutions to the customers. A study shows that majority (89%) of the customers instantly stop ... Read more>>

Why does Outsourced Lead Generation works? How does it benefit?

Posted by Shashvat Vats on Apr 18, 2018 05:39:57 pm
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Sale processes are the elemental aspects that shape up the revenue stream of any business. So, when someone says that you need to outsource your sale process, the emergence of doubt is quite natural. How can you casually hand over the most impactful ... Read more>>

How to outsource 24 Hour Answering Service in UK? Why is it beneficial?

Posted by Shashvat Vats on Apr 16, 2018 04:32:46 pm
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The mural of customer service is transforming at a fast pace. With the inclusion of social media and mobile email in the customer support game, the expectations of the patrons are rocketing up. Because of this, businesses are finding it tougher to ju... Read more>>

Top Call Centres Obstacles and how to overcome them?

Posted by Shashvat Vats on Apr 13, 2018 11:33:45 am
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Call centres are considered as the front-liner for the customer service task of any business. Businesses avail these services from the top-notch call centres so as to enhance and optimize their entire operation. There is a straight correlation betwee... Read more>>

How to elegantly generate effective and efficient leads in UK

Posted by Polash Borah on Apr 10, 2018 11:17:43 am
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The point behind lead generation for any business is to pro-actively look for opportunities to sell its products and services. As a business owner, you cannot keep waiting in the hope that someone somewhere will have a need and will select your offer... Read more>>

A few KPIs of the outbound call centre in UK

Posted by Polash Borah on Apr 09, 2018 06:08:37 pm
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Both the inbound and outbound processes have their roles cut out for them. The inbound campaigns are involved in supporting the existing customers and their retention. While on the other hand, the outbound processes are those that are actively involv... Read more>>

How to improve your inbound call centre’s service in UK?

Posted by Polash Borah on Apr 04, 2018 06:33:56 pm
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As you might be aware of, a call centre can be categorized into two segments based on whether it is dealing with incoming or outgoing calls. The call centres or in broader term, BPOs that resolve problems related to IT and computers, provide customer... Read more>>

All That a Call Centre Services Provider in UK Must Offer

Posted by Sukriti Saini on Mar 28, 2018 04:06:25 pm
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Every company’s managers now know that outsourcing call centre services is the best decision. Doing so not only helps the companies in staying focused on the core business tasks but also in improving their customer support manifold. Moreover, t... Read more>>

A complete guide to Outbound Call Centres in UK

Posted by Shashvat Vats on Mar 26, 2018 10:35:34 am
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There is no doubt that call centre sector is more bent toward inbound call centre services than the outbound ones. With the introduction of social media daises like Facebook and YouTube, there is no difficulty for marketers in reaching their target a... Read more>>

Outbound Telemarketing: How it benefits Business in UK?

Posted by Shashvat Vats on Mar 19, 2018 10:53:38 am
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Today, promotion of product/service is done so aggressively that it can be seen in email, text, IM (instant messaging) and every dais that is available for the marketers. Platforms such as internet, radio, and TV are also utilized in abundance by the... Read more>>

Let’s see what UK Inbound Call Centre services have in store for you?

Posted by Kajal Sharma on Mar 12, 2018 11:37:37 am
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It has been many years that the call centre made its mark and proved its eminence in the trade market. There exist two ways of contacting the customers namely, inbound and outbound, both differing from each other in the direction of call initiation. ... Read more>>

Some common misconceptions about the Call Centre Services in UK

Posted by Sakshi Srivastava on Mar 05, 2018 05:37:12 pm
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When a customer calls into your company he/she becomes the lifeblood of your organisation. To fulfil his needs and requirements is your duty. Where a customer has plenty of options to choose, providing your customer with an optimum solution and quick... Read more>>

6 Phone Answering Services in UK for Small Businesses

Posted by Sakshi Srivastava on Feb 22, 2018 11:45:52 am
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Handling a business all on your own can be tough and requires resilience. If you are a renowned owner of your little paradise (business), you are likely to spend your entire day on the phone, as there are numerous calls to manage like calls from supp... Read more>>

Outsourcing: Generate thousands of leads at a fraction of price in UK

Posted by Sakshi Srivastava on Feb 14, 2018 10:51:33 am
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Driving sales and keeping the sales operation healthy means providing your organisation with a steady source of leads. There are many options for generating leads, but in order to sustain those leads, there has to be a sure-fire method. Incorporate m... Read more>>

Digital transformation: Redefining Call Centre Services and Customer Satisfaction in UK

Posted by Sakshi Srivastava on Feb 09, 2018 03:35:38 pm
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Be it inbound or outbound, call centres are on the front lines when we talk about customer engagement. For all queries and purposes, call centre agents are the face of the company. They are in direct contact with the customers and other partner compa... Read more>>

5 Immaculate Strategies to Increase Sales through Lead Generation in UK

Posted by Sukriti Saini on Feb 07, 2018 11:41:53 am
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Lead generation companies are always in the search to discover ways to generate quality leads. They are on the lookout as the more the leads, the more the sales. Clearly, the increase in leads will increase the sales of their client and thus the sati... Read more>>

Selecting the Best Phone Answering Services in UK for your Business

Posted by Sakshi Srivastava on Feb 02, 2018 11:18:21 am
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Every call is an opportunity for businesses to make the clients happy and feel valued. Attracting new customers is the prime concern of every call centre outsourcing company. The live, bilingual, and technically expert agents are assigned to take you... Read more>>

Why outsourcing call centre services to UK is the best?

Posted by Sukriti Saini on Feb 01, 2018 05:02:14 pm
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Irrefutably, outsourcing the back end processes has become inevitable for every business. It is so, as every business strives to climb the ladder of success speedily. Hence, in order to grow, they need to focus on the business objectives which they a... Read more>>

Increase your Profit Margins with Outsourced Call Centres in UK

Posted by Sakshi Sharma on Jan 29, 2018 04:34:48 pm
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Irrespective of the industry you serve, your in-house agents are trained to perform in some specialised area, in the same manner, inbound call centre experts are well-versed in their respective area — receiving inbound calls and queries. You ju... Read more>>

Artificial Intelligence: Future of Outsourcing for call centres in UK

Posted by Sakshi Srivastava on Jan 23, 2018 12:02:13 pm
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Artificial Intelligence or AI is referred as the gold standard regarding the call centre quality monitoring. Today's automated centres have potential to integrate with the human systems so seamlessly that the obtained results are effective and ca... Read more>>

6 Simple B2C Lead Management Tips followed in UK companies

Posted by Sakshi Srivastava on Jan 16, 2018 11:30:40 am
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As you cannot assume all your leads to convert into sales, in the same way the approaches or the methods that work for one company need not apply on others. So when it comes to lead generation or boosting the sales, you need the correctly defined lea... Read more>>

8 Tips to Build an Effective call centre in UK

Posted by Sakshi Srivastava on Jan 10, 2018 02:11:28 pm
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Setting up a call centre is an investment that will yield results with time. Contact centres or call centre services are the first and foremost point of contact for any information. Therefore, be it time or money, investing in call centres is indeed ... Read more>>

7 Must-haves before Embarking with Call Centre Outsourcing

Posted by Sakshi Srivastava on Jan 06, 2018 02:56:16 pm
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Companies who want success in their business career understands that it is important to satisfy your customers at every end. Even if they are unable to invest the right amount of time and resources, they will look up to the companies who can serve th... Read more>>

No more glitches with Telephone Answering Services

Posted by Kajal Sharma on Jan 01, 2018 02:42:51 pm
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Over a period of time call centres have been obsessing over perfection to leave a mark among the marketing strategies. Probably every seller’s ultimate goal is a large number of satisfied prospects. This aim can be achieved if you pay your hear... Read more>>

Transforming your Market Strategy with Telemarketing Services

Posted by Sakshi Srivastava on Dec 28, 2017 05:20:54 pm
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Irrespective of what products or services you promote, it is important as how you endorse them. With changing needs it is necessary that you improvise your business tactics. Improving the business ideas can be tough at times. Changing the overall str... Read more>>

6 Tips to Generate More Leads in Optimum Budget

Posted by Sakshi Srivastava on Dec 22, 2017 04:27:06 pm
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It is not an overnight work to convert the potential leads into customers and streamline your organisation’s success. Lead generation is a step by step procedure to find potential leads, contact them, nurture them, and convert them into your po... Read more>>

Involvement of Communication Channels in Customer Satisfaction

Posted by Sakshi Srivastava on Dec 19, 2017 02:56:47 pm
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Even your most loyal customers can withdraw their services if they do not get an appropriate customer service. And nothing can be more harmful to a company’s reputation than losing your most potential customer. Once the damage is done it is ver... Read more>>

6 Smart Ways to Convert Your Leads Into Full Time Customers

Posted by Sakshi Srivastava on Dec 14, 2017 03:36:44 pm
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Depending upon the industry you serve into, it can take you weeks or months to find a prospect capable enough for your organisation. Also, it is quite possible that a lead might just withdraw the interest from your conversation. It is a fact that fin... Read more>>

Upgrading the Call Centre Services through Outsourcing Customer Satisfaction

Posted by Sakshi Srivastava on Dec 13, 2017 04:58:27 pm
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In comparison to last decade, customer support and call centres services have tremendously grown. As a matter of fact, in order to excel in the fields of customer support and that too at a low marginal price, you need to have a constant position in t... Read more>>

6 Crucial reasons to avoid Mismanagement of Risk

Posted by Sakshi Srivastava on Dec 06, 2017 02:25:00 pm
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Business organisations are known for accepting and managing risks. With increasing digitisation and competitiveness in the global market, the frequency of occurring risk has tremendously increased.  Today business entrepreneurs are ready to take... Read more>>

Incorporating telemarketing services into the digital world – Boon or Bane?

Posted by Sakshi Srivastava on Dec 05, 2017 01:55:47 pm
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With digital awareness overpowering the human efforts, it is required to switch over to the new approaches in order to compete in the competitive market. A set of whole new tools and resources have entered into the system, making it easy for the newe... Read more>>

4 Tips to Turn Inbound Call Centre into Customer Engagement Centre

Posted by Sakshi Sharma on Dec 01, 2017 03:23:57 pm
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Gone are the days when establishing a call centre was the only thing which companies did in an attempt to extend support to customers. However, the clients of today are way more advanced and expect numerous assistances from the companies. Right from ... Read more>>

4 Step Process to Evaluate Call Centre Companies

Posted by Sakshi Sharma on Nov 29, 2017 12:41:09 pm
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Call centres outsourcing has become more of a necessity and less of a luxury in today’s competitive business world. Irrespective of the size and nature of the company, businesses are looking for competent outsourcing units which hold the potent... Read more>>

Debunking the Myths about Lead Generation Companies

Posted by Sakshi Sharma on Nov 27, 2017 02:46:00 pm
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An incessant supply of qualified leads is an objective which every business aims for but very few are actually able to accomplish it. Though each and every profit-earning firm is thriving to generate proceeds from its offerings, only a selected numbe... Read more>>

How to Use Telemarketing for Customers Subscribed to “Do Not Disturb” List?

Posted by Sakshi Sharma on Nov 24, 2017 02:11:45 pm
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With millions of people opting for “Do Not Disturb” service on their phones, many entities have assumed that the end of telemarketing is near. With the ever-increasing levels of competition, businesses had started relying heavily on telem... Read more>>

4 Sure-fire Ways of Ensuring Customer Satisfaction over the Phone

Posted by Sakshi Sharma on Nov 22, 2017 11:35:53 am
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What do your customers get to hear when they call you? Have you deployed a receptionist to answer their queries or you provide them with the assistance of a 24 hour telephone answering service? It is known to all that the digital world has been very ... Read more>>

How to Choose a Lead Generation Company: 3 Factors to Consider Before Making the Big Decision

Posted by Sakshi Sharma on Nov 20, 2017 12:04:46 pm
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Undeniably, business leads are the essence of a flourishing business. Their seamless flow ensures a successful future for the company and its absence can push the company in the darkness of failure. The vitality of generating qualified leads is such ... Read more>>

5 Phrases Successful Call Centre Agents Never Say

Posted by Sakshi Sharma on Nov 18, 2017 11:10:31 am
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Generally, the agents employed in a call centre outsourcing company are trained on various aspects in order to foster a sense of righteousness in them. After hiring, the agents go through rigorous coaching sessions to attain the understanding of vari... Read more>>

4 Infallible Ways to Increase the Sales of Outbound Call Centres

Posted by Sakshi Sharma on Nov 15, 2017 12:54:12 pm
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Increasing the turnover is a goal which every company dreams of achieving. However, only a limited few are actually able to give a physical shape to this vision of theirs. Many businesses are crippled by the disbelief that the companies who are able ... Read more>>

4 Smart Ways Used by Successful Businesses to Generate High Quality Leads

Posted by Sakshi Sharma on Nov 07, 2017 01:03:54 pm
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Successful businesses prosper because of the brilliant choices they make. Right from the risky decision making to the routine commercial activities, intelligent selections are deliberately made in order to help the business scale the heights of succe... Read more>>

How can third party verification help companies authenticate customer data?

Posted by Kavita Deuri on Oct 24, 2017 01:16:52 pm
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A company that allocates their contact centre operations to an external vendor, or set up their contact centre establishments offshore, has grown in the marketable and industrial segment by hikes and limits. Outsourcing, the process of transferring c... Read more>>

Customer acquisition: An imperative key to business growth

Posted by Kavita Deuri on Oct 23, 2017 11:51:53 am
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Many business owners wonder the right process to gain the right customer. Implementing each sort of facilities without proper evaluation and analysation can lead a company towards business breakdown. Therefore, it is important for companies to commen... Read more>>

A comprehensive insight to the benefits of inbound telemarketing

Posted by Kavita Deuri on Oct 16, 2017 12:10:06 pm
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Telemarketing is a service that often implements the process of calling a list of contact numbers to preach product or make a relationship with the customer. This is known as outbound telemarketing services. If you have ever experienced a call from a... Read more>>

Future inbound call centre: Bots working alongside call centre agents

Posted by Kavita Deuri on Oct 12, 2017 02:19:01 pm
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What does the future hold? Who knows? Are the bots taking over human or working alongside human to make the world a better place to live in? Well to answer this question we have to wait until the year 2049 or maybe more. However, there is a fear ... Read more>>

How outbound call centres are providing exceptional answering services to the logistic companies?

Posted by Kavita Deuri on Oct 09, 2017 02:48:28 pm
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Enticing your customer has become harder as companies are commencing invaluable ideas within call centres to involve prospects and reach the targeted audience. Unlikely, customers are demanding high-quality services due to inevitable growth in techno... Read more>>

How can cutting-edge technological channels help customer communication centres accelerate business ambitions?

Posted by Kavita Deuri on Oct 07, 2017 10:37:29 am
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Magic has turned into reality these days. Who imagined connecting with their loved ones so seamlessly, when the only medium of communication was sending chits of information through a raven? Times flies and era changes, if decades ago we used a postc... Read more>>

Savvy call centre scripts to generate influential relationship among businesses and customers

Posted by Kavita Deuri on Oct 05, 2017 11:11:49 am
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The outlandish era of customer service is generally not confined within the boundaries of providing the best customer support. The industrial domain has reached quite a centric regulation to improve and enrich customer experience that partially deter... Read more>>

Ace the Competition: 4 Most Effective Lead Generation Tactics for Your Next Marketing Campaign

Posted by Sakshi Sharma on Sep 29, 2017 11:08:24 am
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Every business desires to increase its customer base and revenues in order to grow the scale of operations in the coming times. But, this desire can manifest into a reality only if the company is being backed by supportive and loyal customers. In ord... Read more>>

Emancipate your customer service goals with the help of a virtual telephone answering receptionist

Posted by Kavita Deuri on Sep 22, 2017 02:41:20 pm
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The market scenario has grown to be a competitive one and the business environment is compelling decision makers to engage certain proficient strategies that can eventually help organisations control and maintain the level of consumer engagement with... Read more>>

4 curtailed discussion on capturing the best leads

Posted by Kavita Deuri on Sep 20, 2017 12:33:40 pm
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Odds are when you are running a blue-chip business company and there are bare chances of accumulating leads. Endless efforts and sometimes refined strategies do not help these companies construct beneficial kiosk of determining qualified leads. Gener... Read more>>

4 common explanations why leads do not enter the sales funnel

Posted by Kavita Deuri on Sep 15, 2017 11:01:38 am
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From time immemorial, the sales sieve has filtered new and fresh blotch of effective prospects to their lead generating services. It is a kind of constant influx of unique features that are confusing but provides priceless opportunities to the market... Read more>>

3 tips to brush-up cold-calling aptitudes to accomplish prodigious appointment -setting

Posted by Kavita Deuri on Sep 13, 2017 01:04:26 pm
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In this heavily legislated market competition, companies must appoint suave and eloquent representatives to represent their brand. However, if the representatives are not given a single chance to gamble on their sales and meet the prospects than thei... Read more>>

Imperative differences between telemarketing services and inside sales

Posted by Kavita Deuri on Sep 06, 2017 10:42:03 am
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The spectrum of outbound calling is crucially divided into the varied standard of services. Such as telemarketing services, appointment setting, verification, and survey made for organisations are to name some. However, our concern today is not about... Read more>>

6 Acute Capabilities of Automatic Call Distributor

Posted by Kavita Deuri on Sep 04, 2017 10:49:08 am
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A call centre is just another hob snob industry where chaos has an ultimate name called “incoming calls”. The skilled professional technicians have regulated several components to make inbound call centres fail-safe institutions providing... Read more>>

Four Points to Follow Before Outsourcing Your Call Centre Amenities

Posted by Kavita Deuri on Aug 31, 2017 12:38:34 pm
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Customer services are regarded to be quite a sensitive process. If ingrained in-house it hampers the core business process, if outsourced there is a pressure of ambiguity. Both ways the drawbacks are clear and precise. However, companies still prefer... Read more>>

The truth about generating B2B leads with the help of answering services

Posted by Kavita Deuri on Aug 28, 2017 11:28:18 am
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A fun fact, wearing a tie to your office premises will make your agents look presentable but it won’t guarantee you ‘leads’. Without leads a company is likely to fall into the market purgatory and to climb up to the impervious la... Read more>>

Answering services are saving unnecessary expenditure for small businesses

Posted by Kavita Deuri on Aug 21, 2017 11:04:55 am
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 A lot of business owners have a misconception about answering services. Most of them tend to dismiss the approach due to its unethical service costs. However, only a few of them know that joining forces with a service provider is a worthy inves... Read more>>

A brief insight into various VoIP significances and protocols for inbound call centres

Posted by Kavita Deuri on Aug 18, 2017 11:09:56 am
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The existence of the first contact centre dates back to late 20th century. Since then, the potential change in the technological era indulged with this industry has expanded beyond specific boundaries. According to various studies made by the industr... Read more>>

Quadruple Measures to Reduce Customer Struggle

Posted by Kavita Deuri on Aug 16, 2017 12:40:37 pm
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When a customer call an organisation customer support centre to register complain or state an issue about the brand they considerately seek for simple and convenient resolutions while interacting with representatives. However, it has been proven t... Read more>>

Put your best foot forward with proactive customer service

Posted by Kavita Deuri on Aug 11, 2017 11:49:55 am
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When the conversation is about helping customers then there are basically two types of method. One way is to sit back, fasten your seat belts and receive customer’s call flow via telephone, chat, and email which is known as reactive customer se... Read more>>

Comprehensive Business Growth with the Help of bilingual Call Answering Services

Posted by Kavita Deuri on Aug 08, 2017 03:38:25 pm
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  Linguistic and cultural diversity beyond boundaries are different from each other. It is what makes us all different and unique from each other. The ubiquitous notion of diversity could be equally defined from the plethora of different terr... Read more>>

How to Choose the Most Suitable Inbound Call Centre for your Business?

Posted by Sakshi Sharma on Aug 04, 2017 12:56:04 pm
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Communication is that linking pin between you and your customers that enables them to convey their thoughts and express their concerns freely. At times, however, it can certainly get a bit difficult for you to manage all the calls singlehandedly. Cre... Read more>>

Two sides of the same coin: B2B and B2C lead generation services

Posted by Kavita Deuri on Jul 31, 2017 12:03:34 pm
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Lead generation services are divided into two kinds — Business-to-Business (B2B) and Business-to-Customer (B2C) lead generation services. There are diverse ranges of people who will agree to the fact that the lead generation services for both b... Read more>>

Why outsourcing is a boon for health insurance companies?

Posted by Kavita Deuri on Jul 25, 2017 01:23:01 pm
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Outsourcing non-core business functions to a trusted outbound call centre is a reasonable choice for various insurance industries. Ranging from health insurance services to numerous remote industry practices, outsourcing back and front-office process... Read more>>