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Patterns of customer behaviours have changed dramatically over the past decade. For call centre companies operating today, becoming more customer-centric is not just a feel-good mantra, it’s a preliminary business requirement. Organisations are expected to surpass customers’ expectations at every interaction to bolster customer experience. For this, they are hiring more qualified & skilled agents, providing them with intensi... Read more>>
Artificial intelligence, cloud-driven platforms, augmented reality and other technology advancements have revolutionised the way call centres function, drive intelligence and add values to improve the customer experience. Very soon, most of the customer service will be automated and end-users will actually love it that way. Considering these facts, it is no doubt that the call centre industry will undergo a paradigm shift in the coming ... Read more>>
Indubitably, outbound telemarketing can be a big contributor to drive a healthy ROI; however, if your outbound telemarketing campaigns are not analytics-driven, then it might not help you achieve organizational objectives. Therefore, it is quite important to undertake efficient initiatives focused on improving your data quality. This will pave way for augmented performance, better campaign results, happier clients, encouraged staf... Read more>>
To increase revenue streams, a business evangelist requires a wide target audience and of course a game-changing marketing strategy. With up surging competition, it becomes extremely important to focus on a marketing plan that drives quick results. By using outsource telemarketing services, your business can harness multiple benefits that include everything from operational cost savings to improved lead generation, increased efficiency ... Read more>>
Today, every business pioneer is looking forward to outreach a new customer base to thrive in this stiff competition. Not attending a customer call means losing a lucrative business deal. In fact, the major setback for your company is when you fail to answer the queries of your customers in the right manner. Herein, telephone answering service plays a pivotal role in achieving the utmost customer satisfaction level. A customer today ... Read more>>
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