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Customer satisfaction has always been a top priority, no matter whether your business is service/product-oriented. To keep running a business in a thriving manner, it is vitally important to give an accurate and prompt response whenever a customer approaches for help. It is fundamental to live up to customers’ expectations because when you succeed in doing this, you directly uplift your brand loyalty, which consequently, paves ... Read more>>
In this day and age, for businesses, giving proper attention to noncore business functions is equally important, comparing with core competencies. Specifically, call centre operations should be handled with proper care because that’s how you can maintain your customer base for ages. When a customer, who is upset and seeking reliable solutions to product-related issues, calls a company, only two things are expected — &lsqu... Read more>>
To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, isn’t as easy as it sounds. Thus, the need for a call centre outsourcing company takes place. Usually, people believe that BPO meaning is similar to the call centre one. But this isn’t correct by any means. Indeed, both BPO and call centre are connected to each other, but they share some ... Read more>>
Nowadays, it is crucial for businesses to have a customer-centric approach because that’s the only way to secure seamless growth. One of the major expectations customers currently have from brands is, ‘Always-on support service.’ However, when it comes to being available round-the-clock for customers, small businesses mainly make excuses as they are concerned about operational costs. Somewhere, this seems understand... Read more>>
As far as the marketing world is concerned, the content has always been deemed as the king. It is because high-quality content helps to create a hype for products/services on the internet. For the very same reason, every specialised lead generation call centre India and UK considers content marketing as a lead generation tool. By virtue of first-rate content, it gets too easy to fill up the sales funnel with quality leads. “Wha... Read more>>
