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Go4customer – Call Centre Blogs

Augmenting Marketing Strategies With Google Tools!

Posted by Prachi Priya on Apr 29, 2020 03:02:27 pm
Augmenting-Marketing-Strategies-with-Google-Tools

If you are a business running online services, you must be aware of the significance of marketing efforts. With the rising significance of lead generation and qualification, the essentiality of marketing cannot be overlooked as it helps the potential lead get in the right place. Lead generation companies in UK emphasize using the right marketing tools for lead generation so that the target audience receives adequate information on-ti... Read more>>

Tips to Accelerate the Inbound Call Centre Services!

Posted by Prachi Priya on Apr 27, 2020 02:41:42 pm
Tips-to-Accelerate-the-Inbound-Call-Centre-Services

With digital transformation taking over to accelerate the speed of service deliveries, call centres do not perform the same as before. With the use of artificial bots to speech recognition systems, AI has revolutionized call centre services. If we talk precisely about inbound calling services, some trends will boost service performance soon. Every business craves for customer satisfaction and all the strategic measures and ideas revo... Read more>>

Phone Answering Blunders that may Dissatisfy your Customer!

Posted by Prachi Priya on Apr 22, 2020 03:05:28 pm
Phone-Answering-Blunders-that-may-dissatisfy-your-Customer

Phone answering services help to earn customer satisfaction and this is the reason most companies look for a reliable outsourcing partner to earn customer satisfaction for them. However, is telephone answering service reliable? Well, some mistakes might drive your customers away, which is why taking essential steps prior is important. The way a phone is answered and the time an agent takes to answer the customers affects satisfact... Read more>>

COVID-19 to Transform the Contact Centres!

Posted by Prachi Priya on Apr 17, 2020 02:24:39 pm
COVID-19-to-Transform-the-Contact-Centres

The coronavirus outbreak has disrupted many industries and contact centres are among the most affected businesses due to the pandemic. BPO companies provide support to the clients’ company to perform the business secondary functions efficiently. However, due to the pandemic, the BPO industry has faced a huge loss. The reason behind this is the in-efficiency of the contact centres to perform functions remotely! Several families ... Read more>>

RPA: A Blessing for BPOs!

Posted by Prachi Priya on Apr 14, 2020 02:16:20 pm
RPA-A-Blessing-for-BPOs

Business process outsourcing companies are multitasking firms where the agents are required to be efficient enough to handle the monotonous functions. If you are willing to build your career as a call centre agent, you need to be prepared to answer repetitive calls all day. Nevertheless, RPA (Robotic Process Automation) has altered various functions for the BPO Company. Earlier outbound call centre and inbound services used to be the... Read more>>

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