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Who thought that a pandemic like Coronavirus would create crisis like situations around the world! Nobody ever imagined that businesses flourishing earlier would struggle to survive in the time to come. The most affected industry in this time is outsourcing companies that are facing various issues with massive lockdowns stretched over months around the globe. Since every BPO company operates manually in most states, thus conducting r... Read more>>
Customer service has always been supreme for all companies and so it is for call centres. Small and even big firms outsource their customer support to an outsourced call centre firm, as they want an experienced partner to take care of the business responsibilities. Call centre outsourcing is not new and companies have always been outsourcing their secondary business functions to an external partner so that experts handle the same kee... Read more>>
The Coronavirus pandemic has created a crisis like situation all over the world where the companies are compelled to adopt the ‘new normal’! The pandemic has changed the way of living and several companies will now function in a new manner too. Among the most affected companies, if we talk about, BPO Company offering telephone answering services and other outsourced facilities are the most affected. Since, call answering ... Read more>>
The COVID-19 pandemic has brought uncertainty in the lives of people resulting in masses being jobless and businesses coming on the verge of bankruptcy. Nevertheless, is it the end? Well, humans can do anything and so can they find the vaccine for COVID. Thus, there is nothing to worry about because things will be in place. It is important here to look for adequate measures to keep the business going through this tough time. Call ... Read more>>
Work From Home had never been such a need until the COVID pandemic hit the world. The threat of Coronavirus compelled the IT firms to allow their employees to work from home. Many people were compelled to stay under quarantine even when they were daily wage earners and did not have work from home facility to earn their livelihood. Nevertheless, most of the companies today are online driven including BPO companies. With the emerging n... Read more>>
