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Go4customer – Call Centre Blogs

2020 Lead Generation Trends!

Posted by Prachi Priya on Mar 31, 2020 03:51:05 pm

Lead generation struggles are not new to businesses. Even after the latest technologies are making tasks hassle-free, lead generation service is something that companies are still struggling over. However, what is the best way to boost lead generation? Well, some lead generation trends can help you out! What is lead generation firstly? Well, lead generation is an initiative to attract the user’s attention towards the busi... Read more>>

Guidelines for Call Centre Agents’ Training Program

Posted by Prachi Priya on Mar 27, 2020 01:18:36 pm

Every call centre company has certain set guidelines for its agents and some golden rules that it teaches the employees. Customer satisfaction is supreme, which is why all outsourcing contact centre firms take their agents’ training program very seriously. After all, it is the agents who reach out to the customer, thus it is they who assure customer satisfaction for the business. To understand the significance of agent training... Read more>>

Why is Search Engine Marketing Indispensable in a Pandemic?

Posted by Prachi Priya on Mar 21, 2020 05:01:27 pm

At times of any global pandemic, it is hard to keep regular control on business functions and a check on SEO efforts as usual. Surviving at times of crisis is hard especially when a disease becomes a human tragedy! Nevertheless, businesses need to keep working until the virus threat ends to avoid survival concerns. This is where the need for continuing SEO efforts becomes indispensable. You must be thinking that at times of a pand... Read more>>

Threats to Business from COVID-19!

Posted by Prachi Priya on Mar 19, 2020 03:33:07 pm

Turning into a human tragedy, the Coronavirus outbreak has raised an alarm around the world. Affecting thousands of people, COVID-19 has affected the world’s economy too. Travel restrictions, quarantines, and social distancing have led to a downfall in business spending and the economy. People feel that the most affected business would be labor-intensive outsourced call centre companies, as they work with mass agents at job.... Read more>>

Improve Customer Satisfaction With Call Center Analytics

Posted by Guest Author on Mar 18, 2020 03:36:20 pm

In today’s rapidly advancing era, it is hard for every company to establish in-house services to take care of customer satisfaction. This is the reason call center services have become the basic need. Ensuring customer satisfaction is significant to make sure that the business is moving on in the correct direction. After all customer satisfaction is supreme! It’s no secret that businesses depend on customers. One of the a... Read more>>

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