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Let’s face the truth that in spite of our noble intentions and great ideas, sometimes, our lead generation strategies don’t go hand in hand with the ground reality. You may have intended towards starting a monthly or weekly newsletter to get in touch with your audience but somehow it never could see the daylight, you may have planned of running a regular series of “How To” videos on YouTube or perhaps you have ga... Read more>>
There is no doubt that building customer loyalty multiplies your revenue streams and reduces the customer churn. Loyal customers are more likely to return back and the cost of selling to them is low. The best part is, they will frequently refer your business to others, which in turn, gives you a high return on the time, money and energy you invest in delivering amazing customer service. According to Gartner, “65% of a company&r... Read more>>
Angry customers are, unfortunately, a part of the business life. The way you answer a disgruntled customer will determine whether he goes on to explain his experience to all his friends and relatives that how terrible your service is or instead rave about your unrivalled customer service. When it comes to customer support, bad experience spread faster than good. Thus, ensuring that each customer hangs up happily is the topmost priority ... Read more>>
In today’s dynamic business landscape, uber-fast mobile technology, breakneck social media have made the customer king. It’s no longer enough for a company to have quality products and services to win a customer’s heart. To truly stand ahead of the competition and carve a niche in the evolving marketplace, companies need to provide quality customer services relentlessly. In this modern era, call centres are experien... Read more>>
An unexpected rise in the number of incoming calls is one of the top challenges that every call centre manager faces once in a while. Sometimes the reasons are understood-even projected. However in many scenarios such spikes in call volume comes are unexpected. Managing a high number of incoming calls is a challenging task. While inbound call centre does keep a margin for managing such a situation, in most cases, such a prepara... Read more>>
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