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The industry has witnessed a profound shift from predictable to unpredictable demand: from push to pull mechanism. It must be noted that markets have changed dramatically in recent times. The investment community is asking for much more differentiated and sustainable solutions to growth creation. Underneath this demand, the outsourcing industry has witnessed a radical growth in its style of leadership. This paradigm shift from push t... Read more>>
With the evolution of market, many new brands have saturated the markets with a lot of ‘me too’ products. The level of competition has made the established brands to explore new options that are related to their current set of operations. When a relatively successful and renowned brand is looking to come up with new products that coexist with their existing products, it is popularly called as brand extension. To quote a f... Read more>>
Call centres are a complex vertical. Understanding its dynamics and the process that goes into its successful functioning has often come across as a tedious task for most. Many academicians and industry experts have stressed on innovation as one of the prime contributors to success in call centre industry. Big organisations often tend to shy away from operating an in house call centre, let alone innovation in this area. Such organisatio... Read more>>
Call centre: A privilege of the past but a necessity of today! With the rapid expansion of businesses these days, more and more companies are preferring to outsource their operations rather than performing those in-house. If we take a glance at the call centre industry, then there are approximately a hundred and sixty thousand call centres operating around the globe. The question which arises here is what all criteria will help you in n... Read more>>
The importance of customer service is known to all, and nobody is oblivion to the same. Impeccable customer service is more of a habit than anything else. At the end of the day, it is your employees who are providing these services to your customers. Therefore, it becomes even more crucial for you to foster such a setup within the organisation which is customer centric. In order to ensure efficiency in call centres services it is cen... Read more>>
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