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In this day and age where keep improving is the key to customer base expansion, business owners shouldn’t let their guard down. It is because carelessness while manufacturing products or handling customer service operations could make a direct big negative impact on brand image, which is harmful to the business’s longevity by all means. If we specifically talk about one area where companies usually let their customers dow... Read more>>
When we talk about call centre outsourcing and contact centre assistance, people have this assumption that both services are the same and are synonyms for each other. However, do you know the difference between contact centre and call centre? Both are similar and are used reciprocally, however, have two different meanings. There are numerous call centres in the United Kingdom and in India but have you any idea over how many call centres... Read more>>
‘Growing profit levels,’ ‘Continuous improvement in business growth,’ etc. are mere wishes enterprises usually have. Such type of wishes can become true if business owners make every move to perfection. If we concentrate on today’s customers’ expectations, two things businesses should be offering are ‘Quality products’ and ‘Unparalleled support service.’ Customarily, organis... Read more>>
There was a time when offering a good product at a nominal rate was enough to keep existing customers happy. Nowadays, however, the situation has turned on its head as modern customers want reliable products at an affordable price and superb support service. This signifies that customer service cannot be put on the back burner any longer. So, it is clear that businesses must offer support service in such a way that exceeds all custom... Read more>>
In this era where companies are involved in cutthroat competition, it is prominent to play all cards right. Besides attention-grabbing products, there is one other factor that can help to gain the upper hand on business rivals, and it is customer service. This factor cannot be taken lightly because you can maintain a relationship with customers as long as their needs are being catered to perfection. At the present time, handling cust... Read more>>
