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Go4customer – Call Centre Blogs

3 Reasons Behind the Failure of B2B Lead Generation Strategy

Posted by Rahul Garg on Aug 13, 2019 12:18:30 pm
B2_B Lead Generation Strategy

The word — ‘Leads’ — comprises a few words but takes so many efforts to come in the sales funnel. It doesn’t matter how much it is difficult to generate leads, you must strive for loading the sales funnel as that’s how you can improve business growth and gain an advantage over competitors. The bitter pill, for business owners, to swallow is the B2B lead generation process is far tougher than B2C on... Read more>>

Call Centre Outsourcing: A Way to Tackle High Call Wrap-Up Time

Posted by Rahul Garg on Aug 09, 2019 02:31:20 pm
A Way to Tackle High Call Wrap-Up Time-min

In this customer-oriented era, organizations need to offer an awe-inspiring support service. Do you know when customer service operations can be operated with flying colours? Nope! When tasks, after ending support interactions, get done perfectly. By and large, in-house call centres struggle to keep the call wrap-up time in control, thereby, facing a hard time while giving a response to maximum customer service requests. It’s n... Read more>>

Twitter: A Modern Lead Generation Tool For Businesses

Posted by Rahul Garg on Aug 07, 2019 03:03:38 pm
twitter

These days, the lead generation process is deemed as a gruelling task because companies that wish for quality leads facing hassle while filling up their sales pipeline. Why is it so? Because potential customers don’t come to brands by simply getting impressed with product promotions. Nowadays, prospects check reviews about brands online and then think about pricing. On off the chance, they find out something against the brand, ... Read more>>

Advantages and Disadvantages of BPO (Business Process Outsourcing)

Posted by Rahul Garg on Jul 20, 2019 06:08:55 pm
Advantages and Disadvantages of Business Process outsourcing

Outsourcing Call Centre Services is a common business practice, which maximum organisations employ these days. To put it briefly, business process outsourcing is deemed as the key to a stronger customer base and stupendous business growth. Generally, new entrepreneurs have questions like ‘What is BPO stand for?’, ‘What is BPO?’, and so forth. Well, BPO stands for business process outsourcing and it means contr... Read more>>

Top 4 reasons to dump Voicemail System for Phone Answering Service

Posted by Rahul Garg on Jul 16, 2019 04:52:30 pm
Top 4 reasons to dump Voicemail System for Phone Answering Service-min

A few years back, most of the organizations were reliant on the voicemail system to handle customer calls because this system offers consistent accessibility and lowers down the effort levels. With time, the majority of entrepreneurs have written off the voicemail system. The explanation for this is that maximum customers prefer to have a word with live service agents regarding issues concerning products and services. If industry rep... Read more>>

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