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The coronavirus outbreak has disrupted many industries and contact centres are among the most affected businesses due to the pandemic. BPO companies provide support to the clients’ company to perform the business secondary functions efficiently. However, due to the pandemic, the BPO industry has faced a huge loss. The reason behind this is the in-efficiency of the contact centres to perform functions remotely! Several families ... Read more>>
Business process outsourcing companies are multitasking firms where the agents are required to be efficient enough to handle the monotonous functions. If you are willing to build your career as a call centre agent, you need to be prepared to answer repetitive calls all day. Nevertheless, RPA (Robotic Process Automation) has altered various functions for the BPO Company. Earlier outbound call centre and inbound services used to be the... Read more>>
Satisfied customers are hard to find, which is why companies in the coming time will work hard on attaining customer satisfaction. Why lets’ dig in! With the growing market needs and new services evolving in the market, customer satisfaction is hard to find. This is the reason companies need to work on their agents’ skills and knowledge enhancement so that the staff is able to meet the increasing market demands. The... Read more>>
Life is Uncertain! Whether we talk about business services or daily life activities, nobody knows what is to happen next! This is the reason it is vital to have an adequate plan for everything. To run a business or while performing daily life chores, we need to have plans on what to do next. If you are a company running a call centre business, there are some features that you need to integrate into your software. To deliver adequate ... Read more>>
Delivering exceptional customer service today is not easy when the customer’s expectation is growing day by day. New technologies are being introduced to make the work tasks simpler, however, the same is raising the competition bar. Companies are using the latest technologies to woo the customer making it obligatory for competitors to introduce something better to gain back their customers’ satisfaction. In this article, ... Read more>>
