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“Customers” – one word which envelops the whole world of businesses in itself. If they are happy, your business is going to be at the pinnacle of success and their dissatisfaction would lead your business towards the dark depths of despair and melancholy. The importance of customer service has already been emphasized upon enough and preaching any more about how vital it is for you to keep these deities happy is irrelev... Read more>>
Let’s face it, there are some customers that perhaps never come for a repeat purchase. You know the ones who have spent half an hour yelling at you about hold times or prices or whatever else that makes them irritated. It is always good to wave goodbye, but you can’t afford to lose any customers. Nowadays it is extremely difficult to ignore those customers because they aren’t just always right, but they also armed with... Read more>>
Have you ever pondered about switching to a live call answering service to deliver quality support to your customers? When your company is experiencing a high influx of customer calls because of increased business functions, it’s crucial to make sure that you are performing well across all business operations. To overcome such problem, hiring a live telephone answering service to handle overflow of customer calls can be the perfec... Read more>>
Customer-centricity is the key driving force behind outreaching wide audience and accelerating the momentum of generating sales. In the current times, customer expects multimodal forms of engagement with aid of mobile and digital channels. The transformation from conventional engagement channels to modern digital models has reached the edge. This omnichannel customer engagement promises next-generation experiences for your customers and... Read more>>
Let’s face the truth that in spite of our noble intentions and great ideas, sometimes, our lead generation strategies don’t go hand in hand with the ground reality. You may have intended towards starting a monthly or weekly newsletter to get in touch with your audience but somehow it never could see the daylight, you may have planned of running a regular series of “How To” videos on YouTube or perhaps you have ga... Read more>>
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