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With advancements in the field of technology, the call centre industry began to understand and adopt newer technologies that help in delivering more value to business. Call centres no more solely rely on phones to take orders and assist customer queries. Customers prefer to call/contact service providers through multiple channels including email, voice or web chat, social media networking, etc. Researchers have shown that businesses fol... Read more>>
Shifting from legacy infrastructure to innovative cloud technology is a new means of driving innovation which allows organisations to focus on core business activities rather than building server rooms or stacks. This advanced technology removes the burden of managing complex telephony networks & infrastructure, thereby freeing you up to look after what matters most to call centres - customers. Just as Siri and Google voice &m... Read more>>
By now you have probably heard about Pokémon GO, the free-to-play, location-based augmented reality game developed by Niantic Inc. This innovative mobile app has taken the world by storm. With its augment reality (AR) platform, Pokémons have been appearing everywhere all across the globe from rivers and puddles to restrooms of colleges, and users of the app have spent their maximum time in catching Pokémon and train... Read more>>
Need an instant air ticket to fly for a business meeting? Your phone has an app to book the flight ticket in a jiffy. Need some cash amount in the middle of the night? You can access 24/7 ATM facility to get the cash whenever you need. Forgot to fill your daily need items? You have the option to jot down the essentials from an e-grocery store without going anywhere. Technology has made all the things easier that we have ceased to notice... Read more>>
“Well done is better than well said”– Benjamin Franklin The famous aphorism also stands true for any business as it implies that your customers respond better to what you do for them in spite of what you are saying or you are going to do. This is exactly why exceptional customer service needs to be closely aligned with your marketing strategy. With consumers increasingly turning to digital mediums inc... Read more>>
