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Go4customer – Call Centre Blogs

The Must-Have Features in Call Centre Software!

Posted by Prachi Priya on Apr 07, 2020 02:42:39 pm

Life is Uncertain! Whether we talk about business services or daily life activities, nobody knows what is to happen next! This is the reason it is vital to have an adequate plan for everything. To run a business or while performing daily life chores, we need to have plans on what to do next. If you are a company running a call centre business, there are some features that you need to integrate into your software. To deliver adequate ... Read more>>

Improving Customer Satisfaction with Contact Center AI!

Posted by Prachi Priya on Apr 02, 2020 01:03:22 pm

Delivering exceptional customer service today is not easy when the customer’s expectation is growing day by day. New technologies are being introduced to make the work tasks simpler, however, the same is raising the competition bar. Companies are using the latest technologies to woo the customer making it obligatory for competitors to introduce something better to gain back their customers’ satisfaction. In this article, ... Read more>>

2020 Lead Generation Trends!

Posted by Prachi Priya on Mar 31, 2020 03:51:05 pm

Lead generation struggles are not new to businesses. Even after the latest technologies are making tasks hassle-free, lead generation service is something that companies are still struggling over. However, what is the best way to boost lead generation? Well, some lead generation trends can help you out! What is lead generation firstly? Well, lead generation is an initiative to attract the user’s attention towards the busi... Read more>>

Guidelines for Call Centre Agents’ Training Program

Posted by Prachi Priya on Mar 27, 2020 01:18:36 pm

Every call centre company has certain set guidelines for its agents and some golden rules that it teaches the employees. Customer satisfaction is supreme, which is why all outsourcing contact centre firms take their agents’ training program very seriously. After all, it is the agents who reach out to the customer, thus it is they who assure customer satisfaction for the business. To understand the significance of agent training... Read more>>

Why is Search Engine Marketing Indispensable in a Pandemic?

Posted by Prachi Priya on Mar 21, 2020 05:01:27 pm

At times of any global pandemic, it is hard to keep regular control on business functions and a check on SEO efforts as usual. Surviving at times of crisis is hard especially when a disease becomes a human tragedy! Nevertheless, businesses need to keep working until the virus threat ends to avoid survival concerns. This is where the need for continuing SEO efforts becomes indispensable. You must be thinking that at times of a pand... Read more>>

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