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Go4customer – Call Centre Blogs

Google’s May 2020 Core Update: All You Need to Know!

Posted by Prachi Priya on May 06, 2020 03:07:09 pm
Google-May-2020-Core-Update-All-You-Need-to-Know!

It is common for Google to keep on updating its algorithm and the recent one is May Core Algorithm Update. In such uncertain times of COVID-19, the updates have brought uncertainty in trending keywords. Google comes up with numerous updates every year and some of the same results to having a far-reaching impact on the SERP (Search Engine Result Pages) of companies. The Coronavirus effect is not restricted to some defined firms. Howev... Read more>>

5 Ways Contact Centres Can Manage Rising Call Volumes in Pandemic!

Posted by Prachi Priya on May 04, 2020 02:17:09 pm

A pandemic or a natural disaster can hit anytime and it is the responsibility of every business to prepare itself for every adverse scenario. If we talk about COVID-19 that has landed the world into an economic crisis, it highlights how important it is for every business to be prepared for the worst. Nobody knows when a natural disaster might make it impossible for the agents to attend office and for the organization to survive. In s... Read more>>

Augmenting Marketing Strategies With Google Tools!

Posted by Prachi Priya on Apr 29, 2020 03:02:27 pm
Augmenting-Marketing-Strategies-with-Google-Tools

If you are a business running online services, you must be aware of the significance of marketing efforts. With the rising significance of lead generation and qualification, the essentiality of marketing cannot be overlooked as it helps the potential lead get in the right place. Lead generation companies in UK emphasize using the right marketing tools for lead generation so that the target audience receives adequate information on-ti... Read more>>

Tips to Accelerate the Inbound Call Centre Services!

Posted by Prachi Priya on Apr 27, 2020 02:41:42 pm
Tips-to-Accelerate-the-Inbound-Call-Centre-Services

With digital transformation taking over to accelerate the speed of service deliveries, call centres do not perform the same as before. With the use of artificial bots to speech recognition systems, AI has revolutionized call centre services. If we talk precisely about inbound calling services, some trends will boost service performance soon. Every business craves for customer satisfaction and all the strategic measures and ideas revo... Read more>>

Phone Answering Blunders that may Dissatisfy your Customer!

Posted by Prachi Priya on Apr 22, 2020 03:05:28 pm
Phone-Answering-Blunders-that-may-dissatisfy-your-Customer

Phone answering services help to earn customer satisfaction and this is the reason most companies look for a reliable outsourcing partner to earn customer satisfaction for them. However, is telephone answering service reliable? Well, some mistakes might drive your customers away, which is why taking essential steps prior is important. The way a phone is answered and the time an agent takes to answer the customers affects satisfact... Read more>>

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