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At the present time, it is very crucial for businesses to aim for enriching customer experiences, as this would help to secure a better growth rate. Currently, every reputed BPO company is investing a big chunk of money in artificial intelligence, as this tech has the potential to secure high customer satisfaction. If we talk about the major spinoff of artificial intelligence, a chatbot is the name that strikes to mind. As revealed b... Read more>>
In this day and age, call centre outsourcing is laying a smooth path for businesses. By means of outsourcing call centre services, companies can easily manage both core and non-core business activities without confronting much fuss. MNCs usually outsource both inbound and outbound call centre services, but this isn’t the case with SMEs. Generally, small businesses have confusion about which one they should outsource inbound or ... Read more>>
In today’s always-connected world, businesses are supposed to be available all day and night so that customer calls can be handled perfectly. This is important with regard to business growth, as when your customers get a good calling experience with your brand then this uplifts brand loyalty, which as a positive repercussion, leads to a buttressed customer base. For business owners, however, it is very hard to be available roun... Read more>>
Customer satisfaction has always been a top priority, no matter whether your business is service/product-oriented. To keep running a business in a thriving manner, it is vitally important to give an accurate and prompt response whenever a customer approaches for help. It is fundamental to live up to customers’ expectations because when you succeed in doing this, you directly uplift your brand loyalty, which consequently, paves ... Read more>>
In this day and age, for businesses, giving proper attention to noncore business functions is equally important, comparing with core competencies. Specifically, call centre operations should be handled with proper care because that’s how you can maintain your customer base for ages. When a customer, who is upset and seeking reliable solutions to product-related issues, calls a company, only two things are expected — &lsqu... Read more>>
