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Go4customer – Call Centre Blogs

4 Secrets To Ensure Impeccable Customer Service

Posted by Sakshi Sharma on Feb 16, 2017 05:00:10 pm

Customer service – one factor because of which small businesses are preferred over multi-billion dollar international chains. The way a company treats its customers says it all about the organisation. You might be having the most competent product but if you fail to deliver a good experience to your customer, every other thing would go down the drain. The reason why a few companies are able to do better than others, even when the ... Read more>>

4 Customer Service Catastrophes You’re Probably Unaware About

Posted by Sakshi Sharma on Feb 10, 2017 12:42:46 pm
Call centres outsourcing

“Customers” – one word which envelops the whole world of businesses in itself. If they are happy, your business is going to be at the pinnacle of success and their dissatisfaction would lead your business towards the dark depths of despair and melancholy. The importance of customer service has already been emphasized upon enough and preaching any more about how vital it is for you to keep these deities happy is irrelev... Read more>>

Fail-safe Strategies for Customer Engagement in 2017

Posted by Taniya arya on Dec 20, 2016 03:09:09 pm
Outsourced-call-centre

Let’s face it, there are some customers that perhaps never come for a repeat purchase. You know the ones who have spent half an hour yelling at you about hold times or prices or whatever else that makes them irritated. It is always good to wave goodbye, but you can’t afford to lose any customers. Nowadays it is extremely difficult to ignore those customers because they aren’t just always right, but they also armed with... Read more>>

How can a Live Call Answering Service Benefit your Growing Company

Posted by Taniya arya on Dec 09, 2016 12:22:11 pm
Answering-service-for-small-business

Have you ever pondered about switching to a live call answering service to deliver quality support to your customers? When your company is experiencing a high influx of customer calls because of increased business functions, it’s crucial to make sure that you are performing well across all business operations. To overcome such problem, hiring a live telephone answering service to handle overflow of customer calls can be the perfec... Read more>>

Voice is not dead! It’s Still a Dominant Player in Omnichannel Customer Engagement

Posted by Taniya arya on Dec 01, 2016 12:55:03 pm
Outsourced-telemarketing

Customer-centricity is the key driving force behind outreaching wide audience and accelerating the momentum of generating sales. In the current times, customer expects multimodal forms of engagement with aid of mobile and digital channels. The transformation from conventional engagement channels to modern digital models has reached the edge. This omnichannel customer engagement promises next-generation experiences for your customers and... Read more>>

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