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Go4customer – Call Centre Blogs

The Upcoming Definition of Leadership From BPO’s Perspective

Posted by Rishabh Arora on Mar 18, 2017 03:22:27 pm
outbound-call-centres

The industry has witnessed a profound shift from predictable to unpredictable demand: from push to pull mechanism. It must be noted that markets have changed dramatically in recent times. The investment community is asking for a much more differentiated and sustainable solutions to growth creation. Underneath this demand, the outsourcing industry has witnessed a radical growth in its style of leadership. This paradigm shift from push... Read more>>

Why is Brand Extension a Profitable Strategy?

Posted by Rishabh Arora on Mar 16, 2017 11:11:18 am
Lead-generation-services

With the evolution of market, many new brands have saturated the markets with a lot of ‘me too’ products. The level of competition has made the established brands to explore new options that are related to their current set of operations. When a relatively successful and renowned brand is looking to come up with new products that coexist with their existing products, it is popularly called as brand extension. To quote a f... Read more>>

Does Innovation in Call Centres Pay Dividends? Time to Ponder!

Posted by Rishabh Arora on Mar 14, 2017 10:44:00 am
Outsourced-call-centres

Call centres are a complex vertical. Understanding its dynamics and the process that goes into its successful functioning has often come across as a tedious task for most. Many academicians and industry experts have stressed on innovation as one of the prime contributors to success in call centre industry. Big organisations often tend to shy away from operating an in house call centre, let alone innovation in this area. Such organisatio... Read more>>

Crucial Factors To Consider Before Selecting an Outbound Call Centre

Posted by Sakshi Sharma on Mar 10, 2017 12:19:48 pm
Outbound-call-centre

Call centre: A privilege of the past but a necessity of today! With the rapid expansion of businesses these days, more and more companies are preferring to outsource their operations rather than performing those in-house. If we take a glance at the call centre industry, then there are approximately a hundred and sixty thousand call centres operating around the globe. The question which arises here is what all criteria will help you in n... Read more>>

Four Secrets Towards fostering a Customer Centric Culture

Posted by Sakshi Sharma on Feb 20, 2017 04:20:26 pm
Call-Centre-Services

The importance of customer service is known to all, and nobody is oblivion to the same. Impeccable customer service is more of a habit than anything else. At the end of the day, it is your employees who are providing these services to your customers. Therefore, it becomes even more crucial for you to foster such a setup within the organisation which is customer centric. In order to ensure efficiency in call centres services it is cen... Read more>>

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