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Go4customer – Call Centre Blogs

Put your best foot forward with proactive customer service

Posted by Kavita Deuri on Aug 11, 2017 11:49:55 am
uk call centre

When the conversation is about helping customers then there are basically two types of method. One way is to sit back, fasten your seat belts and receive customer’s call flow via telephone, chat, and email which is known as reactive customer services, a form of inbound process. Whereas on the other hand, call consultants can take a step ahead and offer assistance to the customers before they ask for it. This process is usually des... Read more>>

Comprehensive Business Growth with the Help of bilingual Call Answering Services

Posted by Kavita Deuri on Aug 08, 2017 03:38:25 pm

  Linguistic and cultural diversity beyond boundaries are different from each other. It is what makes us all different and unique from each other. The ubiquitous notion of diversity could be equally defined from the plethora of different terrains inhabited by people speaking different types of language. Language is the only way to express your feelings, emotions and also sell and preach your product. Veteran businessmen have nev... Read more>>

How to Choose the Most Suitable Inbound Call Centre for your Business?

Posted by Sakshi Sharma on Aug 04, 2017 12:56:04 pm
inbound call centre

Communication is that linking pin between you and your customers that enables them to convey their thoughts and express their concerns freely. At times, however, it can certainly get a bit difficult for you to manage all the calls singlehandedly. Creating a perfect balance between productivity and customer service can be a tricky task and harmonising both of these isn’t a cakewalk. Thankfully, there exists a solution that will tak... Read more>>

Two sides of the same coin: B2B and B2C lead generation services

Posted by Kavita Deuri on Jul 31, 2017 12:03:34 pm
B2_c lead generation

Lead generation services are divided into two kinds — Business-to-Business (B2B) and Business-to-Customer (B2C) lead generation services. There are diverse ranges of people who will agree to the fact that the lead generation services for both businesses and customers require different approaches. Here, are a few useful perceptions on how B2C and B2B lead generation services are different from each other: Different fathoms... Read more>>

Why outsourcing is a boon for health insurance companies?

Posted by Kavita Deuri on Jul 25, 2017 01:23:01 pm
call centre service

Outsourcing non-core business functions to a trusted outbound call centre is a reasonable choice for various insurance industries. Ranging from health insurance services to numerous remote industry practices, outsourcing back and front-office processes has augmented the insurance industry to a whole new level from where accomplishing long-terms goals becomes much more convenient. Not only limited to the term cost-efficient, customer sup... Read more>>

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