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“Hello - How may I assist you today?” - This famous catchphrase is often used in call centres around the globe. While Indian call centres have gained immense popularity in the outsourcing industry, they have also been subject to numerous myths and misconceptions. Have you heard? According to a recent survey - “It is estimated that there will be $496 billion in global call centre sales by 2027.” In recent ye... Read more>>
In this fast-paced business environment, where customer satisfaction and operational efficiency are critical, the strategic decision to outsource call centres has become a revolutionary force for UK companies. Furthermore, as technology advances and markets become more competitive, using Business Process Outsourcing (BPO) services and outsourcing call centres has become more than just a choice in the UK. "In the fast-paced worl... Read more>>
WebRTC, or Web Real-Time Communication, is a rapidly developing force in the rapidly evolving field of communication technology. It is especially influential in the specialist calling services industry. This extensive lesson tries to give a complete grasp of WebRTC by exploring its fundamental ideas, complex features, and significant influence on contact centres and other call handling services. Originally designed by Google as an op... Read more>>
Any flourishing business is built on the foundation of customer satisfaction or happiness. Expectations from consumers change as the business environment does. Therefore, in the current era of swift technological advancement, the significance of proficient customer service cannot be emphasized enough. It's about delivering a smooth and personalized experience, not merely helping. Customer service is an area where outsourcin... Read more>>
When it comes to promoting your business, there are a variety of methods to consider, including traditional forms of marketing or utilizing connections. Alternatively, if your sales team is determined to thoroughly explore all potential customers, you may want to consider cold calling services. This approach provides a convenient way to generate new leads that are ripe for the taking. Have you heard? It is estimated that 93% of the p... Read more>>
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