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Go4customer – Call Centre Blogs

Why is Live Chat Preferred Over Voice?

Posted by Prachi Priya on Mar 19, 2021 04:10:52 pm
Live Chat Preferred Over Voice

Customer service is the backbone of the business; thus, outbound and inbound call centre companies are adopting live chat support services to enhance customer experience. In today’s digital age, live chat is more likely to attract customers to a website, as it offers real-time support. As per eMarketer, 63% of the customers return to a website that offers live chat support. So, does your website offer live chat service? W... Read more>>

The Paradigm Shift in Call Center Services!

Posted by Prachi Priya on Jan 16, 2021 01:39:19 pm
call center services

Over the last decade, call centers are rapidly evolving with modern technologies. To keep the business in the forefront, it is imperative to analyse modern trends and live up to the customers’ expectations. When we talk about the innovative ideas for outsourcing call centre companies, it is substantial to accept the changes and keep the business’ product/services up-to-date to boost performance. Implementing innovative id... Read more>>

AI Improving Customer Service for Indian Call Centre Firms

Posted by Prachi Priya on Jan 06, 2021 01:11:18 pm
AI

Exceptional customer service is still a dream for several BPOs. Offering personalized support service, being available 24X7, and nurturing customer-business relationship requires dedication and the availability of modern technologies. Most companies fail to foster a healthy relationship, as they believe in initiating a favourable transaction for a certain time only. However, will such an attitude help BPOs in the long run? Well, offe... Read more>>

Call Centre Outsourcing for Real Estate Firms!

Posted by Prachi Priya on Dec 18, 2020 11:55:51 am
call centre outsourcing

Customer satisfaction is highly imperative for all real estate companies. Keeping the communication lines clear and available 24X7 is the main goal for all real estate firms. For the same, such companies either hire or train agents in-house or outsource the answering service to an external partner. By selecting outsourced call centre services, companies save time and money on in-house service handling. Not only is this, but companies... Read more>>

What are Inbound Call Centres and Outbound Call Centres? A Synopsis!

Posted by Prachi Priya on Dec 09, 2020 11:19:14 am
indian call centre

Are you looking for a BPO company that best suits your business needs? Well, the need for inbound and outbound customer support service is the key reason why companies today look for a call centre company. Managing the incoming and outgoing calls to the customer 24X7 is not easy, which is why an outsourced partner becomes indispensable. Clear communication is the link between customers and the business, which is the reason companies ... Read more>>

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