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Go4customer – Call Centre Blogs

The Proliferation of Call Centers in India - A Boon or A Bane?

Posted by Swapnil Shukla on Nov 11, 2019 04:23:56 pm
call-centers-in-India-a-boon-or-a-bane

The number of call centers that have increased in India in the past decade is superabundant. A big amount of workforce works in hundreds of call centers located in almost all the big and small cities of the country. But the jobs in call centers is no more that prized as it used to be in the past few years. This is a very frequently asked question that exactly “How many call centers are in India”, but there is no definite ans... Read more>>

Meanwhile Profit Margin is Dropping, Will It Still be Profitable to do Call Center Business in India?

Posted by Swapnil Shukla on Nov 06, 2019 03:01:49 pm
Call centre business in India

It’s becoming harder and harder for the BPO firms to translate the costs into profit with increasing competitive edge along with the post-recession effects, the profit margin is dropping without any doubt. Though generating profit is not the primary goals of a call center, its primary goals is to be efficient in operations, satisfying the customers and cost reduction so it can profitability can be easily judged based on these para... Read more>>

What is the Difference Between Customer Service and Customer Support?

Posted by Swapnil Shukla on Oct 23, 2019 04:40:35 pm
Difference-between-Customer-Service-and-Customer-Support

There is a thin line difference between customer support and customer service. Both come from the same parent industry and involve in providing support to the customers facing any query regarding the product of the client or any service. You can understand the difference like this, customer service focus on providing more value to their customers whereas customer support works on the principle of technical support related to the service... Read more>>

Top Fascinating Tips to Make an Efficacious Outbound Call Strategy

Posted by Rahul Garg on Sep 30, 2019 03:06:24 pm
Efficacious Outbound Call Strategy

Having a word with customers easy if they make the call first because when you try to make contact with them, you often end up in their voicemail system. These days, people don’t prefer to answer calls coming from an unknown number, and this should be enough to understand why the job of people like telemarketers, salespersons, etc. is getting tougher with time. According to the latest surveys, outbound calls related to sales or... Read more>>

Want to Witness Soaring Net Promoter Score? Approach Eminent Inbound Call Centres

Posted by Rahul Garg on Sep 17, 2019 02:34:31 pm
Inbound Call Center

At the present time, every business wants to listen positive words about its products and services because negative reviews spread like a wildfire in this age of smartphones. Of course, if customers are unhappy with products and after-sales solutions, they most probably spread the negative word about the brand in their contact circle. This signals towards dwindling NPS (net promoter score). ‘What is NPS and why it matters with ... Read more>>

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