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At the present time, every business wants to listen positive words about its products and services because negative reviews spread like a wildfire in this age of smartphones. Of course, if customers are unhappy with products and after-sales solutions, they most probably spread the negative word about the brand in their contact circle. This signals towards dwindling NPS (net promoter score). ‘What is NPS and why it matters with ... Read more>>
In this day and age, giving proper attention to noncore business functions is as important as staying focussed on core competencies, because you cannot thrive by only staying focussed on core business activities. By and large, it is significant to handle call centre functions properly as that’s how you can maintain the customer base for a long haul. Customers vexed with product/service-related issues always expect two things fr... Read more>>
The word — ‘Leads’ — comprises a few words but takes so many efforts to come in the sales funnel. It doesn’t matter how much it is difficult to generate leads, you must strive for loading the sales funnel as that’s how you can improve business growth and gain an advantage over competitors. The bitter pill, for business owners, to swallow is the B2B lead generation process is far tougher than B2C on... Read more>>
In this customer-oriented era, organizations need to offer an awe-inspiring support service. Do you know when customer service operations can be operated with flying colours? Nope! When tasks, after ending support interactions, get done perfectly. By and large, in-house call centres struggle to keep the call wrap-up time in control, thereby, facing a hard time while giving a response to maximum customer service requests. It’s no br... Read more>>
These days, the lead generation process is deemed as a gruelling task because companies that wish for quality leads facing hassle while filling up their sales pipeline. Why is it so? Because potential customers don’t come to brands by simply getting impressed with product promotions. Nowadays, prospects check reviews about brands online and then think about pricing. On off the chance, they find out something against the brand, they... Read more>>
