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Go4customer – Call Centre Blogs

Improve Customer Satisfaction With Call Center Analytics

Posted by Guest Author on Mar 18, 2020 03:36:20 pm

In today’s rapidly advancing era, it is hard for every company to establish in-house services to take care of customer satisfaction. This is the reason call center services have become the basic need. Ensuring customer satisfaction is significant to make sure that the business is moving on in the correct direction. After all customer satisfaction is supreme! It’s no secret that businesses depend on customers. One of the a... Read more>>

Boost your Social Media Marketing Strategies

Posted by Guest Author on Feb 27, 2020 12:43:25 pm

No matter how many complaints or scandals revolve around social media platforms, their power is unbeaten. It may give them a setback, but most criticism makes social media platforms powerful only. That is why most marketers are still using social media platforms to promote their brands and business. It gives them a medium to connect to their users better and solve their problems and answer their queries.   Here are Some Ti... Read more>>

Machine Learning Spam in Google: All You Need to Know!

Posted by Prachi Priya on Jan 31, 2020 01:09:16 pm

When we talk about Machine Learning (ML), it is present everywhere from Facebook’s face recognition to self-driving cars. Machine learning is a metric in computer science, where the computer learns automatically without the need for any specific program.  ML is a study of algorithms, statistical models and patterns used by computer systems for fulfilling a particular function. Ideally, you can call machine learning the ... Read more>>

Chatbots Developing a Personal Connect: Here is How!

Posted by Prachi Priya on Jan 29, 2020 03:47:08 pm

Whenever I am hungry, I ask my Whole Foods Bot, “What’s in my fridge?” Within seconds, the bot reveals that there is a mayo sandwich, broccoli, sprouts, cabbage and some sweets available. Isn’t it ravishing to have such a bot? In the modern era, bots have revolutionized services, which is why every business desires to have a chatbot. Since bots simplify tasks, it has grown to become the guardian angel for busi... Read more>>

Practical Application of RPA in Contact Centres!

Posted by Prachi Priya on Jan 24, 2020 05:46:58 pm
Practical Application of RPA in Contact Centres

Robotic Process Automation (RPA) is all about automated technology, which works on metaphorical software robots. The technology aims to simplify services to the customer and look forward to a hassle-free business process management. When we talk about contact centres, what comes to your mind? Well, it would certainly be call answering services! It is important to know that contact centres not only cater to answering repetitive calls ... Read more>>

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