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Customer satisfaction is the cornerstone of success in a business environment that is always expanding and changing. This explains why contact centres are so popular and why businesses need them to provide top-notch customer service. Call centre outsourcing is becoming more and more popular among organizations as running an in-house call centre may be challenging. Although outsourcing is a more affordable option, there are draw... Read more>>
In today's dynamic business world, where technology shapes the ways companies interact with their clients, the importance of maintaining a loyal customer base cannot be overstated. The competition for clients' attention and retention has intensified to previously unheard-of levels as 2024 approaches. Furthermore, businesses are constantly searching for fresh approaches to set themselves apart from the competition and es... Read more>>
As we are all familiar, financial institutions have existed for centuries. Although the way banks operate has changed a lot, the basic principles remain the same. Banks have always stored large amounts of personal and financial information about their customers. All this data is now easily accessible, however. Therefore, preserving confidential information has become paramount. Bruce Schneier once said - “Security is not a prod... Read more>>
Since decades, call centres have been an essential part of several organizations, whether it is small, medium, or large. This is because call centre agents are the only way to bridge the gap between customers and organizations. However, these frontline workers are often not taken seriously because they don’t even respect their jobs and neither anyone else. Despite being the frontline warriors of customer service, call cen... Read more>>
In this fast-paced and competitive business environment, where chatbots and emails have become a means of communication, customer loyalty has become more crucial for call centres than ever before. This is because customer loyalty and satisfaction can either make or break any business. Call centres are often associated with telemarketing, but they are more than that. They refer to a centralized department that is responsible for... Read more>>
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