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Go4customer – Call Centre Blogs

What are Inbound Call Centres and Outbound Call Centres? A Synopsis!

Posted by Prachi Priya on Dec 09, 2020 11:19:14 am
indian call centre

Are you looking for a BPO company that best suits your business needs? Well, the need for inbound and outbound customer support service is the key reason why companies today look for a call centre company. Managing the incoming and outgoing calls to the customer 24X7 is not easy, which is why an outsourced partner becomes indispensable. Clear communication is the link between customers and the business, which is the reason companies ... Read more>>

IoT: The Guardian Angel of Call Centre Industry

Posted by Prachi Priya on Nov 03, 2020 11:37:29 am
IoT

Smart devices are the new trend today! From sensors managing the traffic on the roads to in-house applications that control everything, IoT is everywhere. Internet of Things (IoT) symbolizes devices that are available around the world and are connected through the internet offering automated services. Companies offering call answering service also use IoT to simplify services to the customer and to maintain satisfaction levels with swif... Read more>>

How to Boost Call Centre Services for E-Commerce Firms!

Posted by Prachi Priya on Oct 24, 2020 12:53:40 pm
call centre services for ecommerce firm

E-Commerce customer service solutions are all about offering splendid call support services to online customers who connect to the business service through online platforms. E-commerce firms get themselves registered online so that they can connect to far-reaching audiences easily. Online platforms help companies connect to their providers easily, saving time splendidly. With the rising need for online retail platforms, even call centre... Read more>>

AI Bots Advancing Call Centre Services!

Posted by Prachi Priya on Oct 17, 2020 10:43:39 am
Artificial Intelligence

With the advancements in tech, Google’s human-like AI-driven call answering bot feels to be a boon for several service-providing companies. Call answering service for call centres has always been a highly significant factor where on-time availability to the customer is been highly imperative. Well, to simplify much of the hassling tasks and the need to fulfill customers’ changing demands, Google’s human-sounding AI bot... Read more>>

Ways Inbound Call Centre Agents can Simplify Call Routing!

Posted by Prachi Priya on Oct 08, 2020 10:47:02 am
Inbound Call Centre

Call routing is an essential part of every business and all companies aim to improve their call routing service so that customer satisfaction is never at risk. Call centre in India handling call answering service talks about the significance of adequate call routing and the ways they can train their agents to offer un-interrupted routing services. When an agent is not able to resolve a technical inquiry from the callers’ side, ... Read more>>

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