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Go4customer – Call Centre Blogs

Cybersecurity and Data Privacy: Top Concerns for UK Call Centres

Posted by Akash Jaiswal on Feb 20, 2024 04:46:16 pm

In this modern digital milieu, the phrase "data is the new oil," coined by Clive Humby in 2006, has gained significance. However, cybersecurity and data security transcend technical concerns and fundamentally involve placing your trust and concern in an external entity. The significance of call centres in the business sector is undeniable, as they serve as the primary point of contact between organizations and their clients. Over the... Read more>>

Inbound Call Centre - An Ultimate Handbook for Exceptional CX

Posted by Akash Jaiswal on Feb 15, 2024 03:20:49 pm
Inbound Customer Service The CX Handbook

Exceptional customer support is of utmost importance in the modern business milieu. Call centres are paving the way by bridging the gap between organizations and their clients.  A recent statistic reveals that call centres are becoming increasingly important, with the global market expected to reach $496.18 billion by 2027.  Understanding call centres or contact centres is crucial, whether you're a client looking for he... Read more>>

The Rise of 5G and Its Impact on Telephone Answering Services

Posted by Akash Jaiswal on Feb 12, 2024 11:52:38 am
Rise of 5_G

In today’s fast-paced technologically advanced milieu, being connected is crucial. As the digital landscape continues to evolve, the emergence of 5G technology is a testament to humanity's relentless pursuit of innovation. The promise of lightning-quick speeds and unmatched dependability has sparked a paradigm shift in various sectors, transforming how we communicate, work, and interact.  Moreover, telephone answering ... Read more>>

Call Centre in UK vs. Offshore: Which One is Right for You?

Posted by Akash Jaiswal on Feb 08, 2024 02:53:32 pm
Call Centre-in-UK-vs-Offshore

In this digitalized advanced era, customer satisfaction is the cornerstone for the success of every organization. This assertion, which is often echoed in boardrooms and strategic planning sessions, emphasizes the crucial role that customer support services play in establishing and maintaining a positive image of a company.  The crucial decision that businesses have to make in this regard is whether to establish their call centr... Read more>>

How Cloud Technology is Reshaping BPO Companies in the UK?

Posted by Akash Jaiswal on Feb 05, 2024 01:53:02 pm
BPO Companies in the UK

"In the milieu of digital transformation, BPO companies in UK are not just answering the calls, they are answering the calls of the future." The revolutionary influence of cloud technology is contributing to a significant change in the dynamics of the business process outsourcing (BPO) sector in the United Kingdom. As customer expectations shift at an unprecedented rate, BPO companies need to be flexible and creative to maintain the ... Read more>>

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