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Go4customer – Call Centre Blogs

Why Delighting Customers is Not Always the Key for an Inbound Call Centre?

Posted by Prachi Priya on Aug 10, 2020 11:59:40 am
Customer Satisfaction

Talking about customer satisfaction, businesses always feel that keeping the customers’ expectations up is all that they have to do. For the same, companies even outsource to professional inbound call centre companies so that the customers’ request is taken care of precisely. Well, the idea that delighting customers over call can earn a name for the business is not always true. Contrarily, it is vital to examine an issue rai... Read more>>

Appointment Setting: Why Choose Outsourcing Call Centres?

Posted by Prachi Priya on Jul 30, 2020 11:32:08 am
Appointment Setting

Wouldn’t you like a partner by your business side who takes care of your secondary functions and paves way for efficient in-house performance? Well, in today’s revolutionizing era, where competition is increasing every day, companies have to struggle hard to keep their services satisfactory. Since customers have numerous options to switch to, thus avoiding any chance of customer dissatisfaction is indispensable. Once a cu... Read more>>

Promoting Call Centre Services with Social Media Strategies!

Posted by Prachi Priya on Jul 17, 2020 10:20:28 am
Promoting Call Centre Services With Social Media

In the age of digital systems, customers have moved on from the traditional schemes to reach service providers through modern methods. Earlier it was all about on-call conversations with the potential partner that led to finalizing a business service. However, today there are modern ways to reach the service provider. Social media platforms today have gained significance and its introduction has brought new ways for the customers to ... Read more>>

Incentive Plans to Augment Employee Performance!

Posted by Prachi Priya on Jul 14, 2020 04:05:26 pm
incentive plan

Augmenting employee performance is the biggest task for any company. To improve performance, boosting the employees’ morale is significant. When the employees stay happy and satisfied, they tend to augment customer support service, lead generation services, and other responsibilities too. However, how can companies augment employee performance? The answer is “An Incentive Plan”!   What is an incentive... Read more>>

The Significance of Toll-Free Numbers in the Age of Smart Systems!

Posted by Prachi Priya on Jul 09, 2020 10:08:10 am
importance of toll-free numbers

Today most of the businesses have customers that connect through social media platforms, emails, or texts. Such an era where digitalization has made business-customer communication easy, it is hard for several companies to digest the fact that toll-free numbers are still prevalent. Well for various services providing companies like E-commerce firms, BPO companies, and IT businesses, the need for toll-free numbers will always be alive... Read more>>

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