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Go4customer – Call Centre Blogs

AI Bots Advancing Call Centre Services!

Posted by Prachi Priya on Oct 17, 2020 10:43:39 am
Artificial Intelligence

With the advancements in tech, Google’s human-like AI-driven call answering bot feels to be a boon for several service-providing companies. Call answering service for call centres has always been a highly significant factor where on-time availability to the customer is been highly imperative. Well, to simplify much of the hassling tasks and the need to fulfill customers’ changing demands, Google’s human-sounding AI bot... Read more>>

Ways Inbound Call Centre Agents can Simplify Call Routing!

Posted by Prachi Priya on Oct 08, 2020 10:47:02 am
Inbound Call Centre

Call routing is an essential part of every business and all companies aim to improve their call routing service so that customer satisfaction is never at risk. Call centre in India handling call answering service talks about the significance of adequate call routing and the ways they can train their agents to offer un-interrupted routing services. When an agent is not able to resolve a technical inquiry from the callers’ side, ... Read more>>

Business Strategy for Astounding Lead Generation Services

Posted by Prachi Priya on Sep 29, 2020 10:31:47 am
Business Strategy

Lead generation is an integral part of every business and no company ever wishes to allow any risk to its B2B lead generation service. Getting close to more leads and engaging along more customers is all that a company wants, as every organization wishes to spread its service rapidly to more prospects. Lead generation thus receives high pomp and show, as it allows the business to reach the potential customer with the business-related pr... Read more>>

Remote Agents for an Outsourcing Call Centre: Pros and Cons!

Posted by Prachi Priya on Sep 21, 2020 10:47:32 am
call centre outsourcing

Efficient customer support service is a highly imperative responsibility, and no company ever wishes to risk it at any cost. Outsourcing call centre companies mainly work hard on their in-house hiring and training as they aim to offer uninterrupted customer support service. However, can BPOs outsource their customer service responsibility too? Well, most of the outsourced call centres outsource their customer support to remote age... Read more>>

Tips to Maintain Privacy in your BPO Company!

Posted by Prachi Priya on Sep 12, 2020 11:57:41 am
Privacy in BPO Company

When we talk about outsourcing secondary business functions to BPO companies, data security is the first thing that strikes the mind! Will my data be safe post-outsourcing? Is outsourcing worth it? Well, in today’s tech-savvy epoch, data threat issues have increased with hackers using technological loopholes to extract essential customer information. The outsourcing market has witnessed great challenges with increasing technolo... Read more>>

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