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Go4customer – Call Centre Blogs

Thoughtful Factors for Inbound Call Centres’ Software Excellence

Posted by Prachi Priya on Mar 31, 2021 10:39:14 am
inbound-call-centre

Most call centres use modern software to offer stupendous support to the partner. The use of modern technology is essential to meet the market needs and avoid hassles to the customer. Nevertheless, is your software reliable? All outbound and inbound call centres need to ensure that their software is well assessed to avoid any issues to the customer later. Customer data management is significant so that no cybercrime dispute maligns the ... Read more>>

Why is Live Chat Preferred Over Voice?

Posted by Prachi Priya on Mar 19, 2021 04:10:52 pm
Live Chat Preferred Over Voice

Customer service is the backbone of the business; thus, outbound and inbound call centre companies are adopting live chat support services to enhance customer experience. In today’s digital age, live chat is more likely to attract customers to a website, as it offers real-time support. As per eMarketer, 63% of the customers return to a website that offers live chat support. So, does your website offer live chat service? W... Read more>>

The Paradigm Shift in Call Center Services!

Posted by Prachi Priya on Jan 16, 2021 01:39:19 pm
call center services

Over the last decade, call centers are rapidly evolving with modern technologies. To keep the business in the forefront, it is imperative to analyse modern trends and live up to the customers’ expectations. When we talk about the innovative ideas for outsourcing call centre companies, it is substantial to accept the changes and keep the business’ product/services up-to-date to boost performance. Implementing innovative id... Read more>>

AI Improving Customer Service for Indian Call Centre Firms

Posted by Prachi Priya on Jan 06, 2021 01:11:18 pm
AI

Exceptional customer service is still a dream for several BPOs. Offering personalized support service, being available 24X7, and nurturing customer-business relationship requires dedication and the availability of modern technologies. Most companies fail to foster a healthy relationship, as they believe in initiating a favourable transaction for a certain time only. However, will such an attitude help BPOs in the long run? Well, offe... Read more>>

Call Centre Outsourcing for Real Estate Firms!

Posted by Prachi Priya on Dec 18, 2020 11:55:51 am
call centre outsourcing

Customer satisfaction is highly imperative for all real estate companies. Keeping the communication lines clear and available 24X7 is the main goal for all real estate firms. For the same, such companies either hire or train agents in-house or outsource the answering service to an external partner. By selecting outsourced call centre services, companies save time and money on in-house service handling. Not only is this, but companies... Read more>>

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